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mudhut
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Boxing British bl***y industry - where we are going wrong

Yesterday I tried to buy some spirit level vials to go in a template project to assist with fitting kit car headlamps. Irrelevant really but that's what they are going to be for.

Recently I've been trying to buy more ethically: you know the sort of thing - local stuff, no out of season imported perishables, no cheap Chinese [email protected] (for both political and environmental reasons), the same for USA goods (same reasons as the Chinese) - you get the idea. Not going over the top (have a GTA after all, but trying to change some of the things I do.

So I approached a UK company PR Engineering after having found their web site. Some snooty female who answered the phone first wanted to know if I was from a company and then when I told her that I was not, declared that they had a minimum order value of £50 and that this order wasn't worth the trouble. For heaven's sake all they had to do was put the things into a jiffy bag and post it.

Another company on the web Level Developments states on their site that they have a £50 minimum for phone sales and a £25 for web sales - but there's no means to buy on the web through their site. Haven't spoken to them yet.

What do I do now? Ebay has cheap Chinese [email protected] scaffolders levels that I can buy for less than a tenner delivered and then butcher for the vials. So much for my good intentions.

So you fine pair of UK companies - you can't be bothered to sell me what I want because I'm not worth the trouble. You might have lost a much larger order because of this - unlikely but you'll never know. I don't know how well you are doing but you deserve to go to the wall.

And PR Engineering - fire that supercilious bimbo who answers the phone and makes your sales decisions for you. She didn't even ask how many vials I wanted to estimate the value.

To the leaders of industry: every customer matters. "Look after the pennies, ..." as they say.

Going to lie down now.

Last edited by mudhut; 13-05-08 at 23:30. Reason: Links fixed
 
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Re: British bl***y industry - where we are going wrong

what exactly are you after? just the bit with the bubble?
http://i82.photobucket.com/albums/j2.../ShowImage.jpg
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Re: British bl***y industry - where we are going wrong

If you rang them up asking for a new bubble for your spirit level no wonder they told you to do one!
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Re: British bl***y industry - where we are going wrong

The bubble on my sprit level wore out.

Seriously though it is hardly suprising british industry struggles when you have companies like that, but they must have been doing something right to have survived this long..
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Re: British bl***y industry - where we are going wrong

In answer to the thread title, In my experience we don't want to do the work unless it's

a) Easy
b) Hugely Profitable
c) Because it's a freebie for a mate

In no particular order. When I worked in engineering I loved the work but most of the guys I worked with were a waste of space. They'd all down tools EVERY morning and cluster around a radio to listen to the pop quiz.

Nobody in management ever gave a **** either.

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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by Pud237 View Post
If you rang them up asking for a new bubble for your spirit level no wonder they told you to do one!
I had to laugh about that comment, but then I have been drinking all afternoon. Quite true about British industry though, I didn't think we had any.
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Re: British bl***y industry - where we are going wrong

Only thing i can say about British industry it was jointly raped by Thatcher and the unions in the 70s 80s and now you have the result of Thatchers greed and Scargill and co,s glory hunting stupidity.
 
Nev
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Re: British bl***y industry - where we are going wrong

I don't think you'll find many
companies in any country that'll
sell to the general public.

They just aren't set up for it.

How would you pay them?
 
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by Nev View Post
I don't think you'll find many
companies in any country that'll
sell to the general public.

They just aren't set up for it.

How would you pay them?
Credit card, debit card, cheque, bank transfer, coins of the realm
 
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Re: British bl***y industry - where we are going wrong

I hardly think any manufacturing company
is going to throw away their hard earned
cash to pay a creditcard company the
kind of money they rape vendors for.

Cash? This isn't a cornershop is it?

Cheque, maybe.

Look if you haven't got things set up
to look after the general public it really
is not going to generate any profit to deal
with someone wanting to buy one off
of you product.

Would you expect to ring up Alfa
directly and get them to ship and
bill a spare to your home address?
 
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by Nev View Post

Would you expect to ring up Alfa
directly and get them to ship and
bill a spare to your home address?
Yes i would, any company refusing to sell to the general public is not worth dealing with IMO of course
 
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Re: British bl***y industry - where we are going wrong

As I said, most companies won't
deal directly with the public so
I think you'd go without a lot more
products than you realize if you wanted
to boycott those companies.
 
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Re: British bl***y industry - where we are going wrong

They were quite happy to deal with me as an individual provided I wanted to give them lots of money. I asked about a distributor but they don't have one.

The payment thing is a problem, I admit. Overheads to the card companies are big and I assume that cheques are equally tedious to process. Not sure about the solution here as I'm not in business.

I would be happy to just buy the bubbles but they are so difficult to see on their own so was hoping they could be supplied in a little tube of coloured liquid.
 
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Re: British bl***y industry - where we are going wrong

Go to the pound shop mate, as I did: Bright yellow plastic framed, at a pound a pop. Sorted. British innovative direct action!
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by Nev View Post
I don't think you'll find many
companies in any country that'll
sell to the general public.

They just aren't set up for it.

How would you pay them?
I think you are missing the point. The issue is the attitude and the incompetence.

Allowing your receptionist to make business decisions rarely works well in industry. Advertising a web-service and then not offering it can also deter wannabe customers.....

Payment to companies via e-banking services are all easily available and incurs no extra overheads other than someone giving the account/sort code and waiting for the money to arrive.

Too many "business people" revert to the "dealing with joe public is more trouble than it's worth" too readily. It's all income, and sometimes "joe public" remembers you and comes back with the big order.

Our business does pretty well making sure our products/services are easily accessible to anyone from joe public to BP!
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Re: British bl***y industry - where we are going wrong

Contact these guys, they distrubute P.R.Engineering products.

W4 Ltd
01243 553 355
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by FredDibnah View Post
I think you are missing the point. The issue is the attitude and the incompetence.

Allowing your receptionist to make business decisions rarely works well in industry. Advertising a web-service and then not offering it can also deter wannabe customers.....


I think you're being too hard on them.


Slagging receptionists is a big past time here in France too.
(Here it's mostly done by the people who also try and hide
behind them all the time. )



If you look at that company's site it's a typical late
90s site of the type put up by companies that thought
they needed a web presence because everyone else
did/they were advised by some web designer.
It just doesn't look like an e-retail site.



I don't think they needed a name-and-shame on the
level of say some Alfa dealers' shenanigans.
Now they are set up to be general public facing.




Anyway I don't really know why I'm bothering to defend
uk businesses: Run them down all you want guys!
 
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Re: British bl***y industry - where we are going wrong

british manufacturing industry- the unions did for that mate.
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Re: British bl***y industry - where we are going wrong

.

Last edited by 156Chris; 10-12-08 at 14:54.
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Nev
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by 156Chris View Post
You should ring up the first company again and say that you a looking to make a large purchase of spirit levels for your company (450k would do), put obviously you'd need to have a sample first ... they'll then bend over backwards to provide you with a free sample and there you go a nice free spirit level ...

... obviously doesn't really go with your ethical approach !!!

And there you go, the minefield of doing
business for all to see.

e.g. Ordering engineering samples
and then cancelling the order.
So instead of an order for 5000
pieces they get the 10 they need and
you're stiffed for NRE that was calculated
into the price for 5000. Brilliant
 
mudhut
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by FredDibnah View Post
I think you are missing the point. The issue is the attitude and the incompetence.

Allowing your receptionist to make business decisions rarely works well in industry. Advertising a web-service and then not offering it can also deter wannabe customers.....

Payment to companies via e-banking services are all easily available and incurs no extra overheads other than someone giving the account/sort code and waiting for the money to arrive.

Too many "business people" revert to the "dealing with joe public is more trouble than it's worth" too readily. It's all income, and sometimes "joe public" remembers you and comes back with the big order.

Our business does pretty well making sure our products/services are easily accessible to anyone from joe public to BP!
I think you have summed up this attitude thing really very well FD

Quote:
Originally Posted by chrisrich75 View Post
Contact these guys, they distrubute P.R.Engineering products.

W4 Ltd
01243 553 355
Thank you very much for this CR75 - I'll contact them - did you know of them in advance or find them in a search?
 
mudhut
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Re: British bl***y industry - where we are going wrong

Quote:
Originally Posted by mudhut View Post
Thank you very much for this CR75
Contacted W4 - they onlykeep one type of vial but I think I can use it. Most helpful they were too and rather anachronistically, don't take plastic - cheques only so I'll write them a proper covering letter as in days of old.
 
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Re: British bl***y industry - where we are going wrong

Found this post whilst trawling the internet, quite interesting as I am the owner of Level Developments Ltd, one of the companies that Mudhut was slating.

Mudhut - when you need a new pen, do you go direct to Bic to buy one? Or to the paper mill when your printer runs out of paper?

We are not set up to take orders from the public. The time it takes to set up a new customer, process a new account and order and arrange payment etc.. it is simply not cost effecive, especially for a product that sell for £0.10 - £0.20.

I find it hard to imagine how you can have got through life (presumably in some form of employment based on the fact you have a car) without grasping some kind of basic understanding about industry.

Your insults about our and PR Engineerings receptionist are disgraceful. Our office manager who you spoke to first informed you that we had a £50 minimum order charge, as this is close to what it costs us to process a new order from a new customer. She was just informing you of the company policy. You describe this as her being a supercilious bimbo and go on to say that the company deserves to go to the wall.

I can only assume you are some kind of spoilt child who throws a tantrum when he doesn't get what he wants.

Either that or you're just a tw*t.
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Re: British bl***y industry - where we are going wrong

Why were you trawling the net for you're own product.
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Re: British bl***y industry - where we are going wrong

I thought levdev made a good point amongst his insults... that said, I am also sure that if the office manager had explained that the policy was due to the costs involved in creating customer accounting records etc. for small orders than this would probably have never needed to be aired in a rant room

As to G5eeb it's called customer feedback. Both Ned and Jamie check these bulliten boards for any comments about their service. Why would you not do a search of your company on the internet to see what customers are saying about you

Last edited by Monty; 07-10-08 at 17:06.
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