Wishing people were
AO Gold Member
Join Date: Mar 2008
Location: The Beautiful UK
The usual excuses I see rolled out for the shambolic state of many delivery services (low pay, gig economy, too many deliveries demanded in insufficient time, unsuitable vehicles for parking properly etc etc) which result in faked delivery attempts (We Tried To Deliver But You Were Out notices!) or parcels left in stupid places/conditions (as above) are all issues which are solvable.
The problem is that like far too many "services" in the UK - the race to the very bottom in terms of price and service levels means that we end up with what we deserve.
Historically the likes of DHL, Fedex and Royal Mail were always seen as expensive. They were expensive because they had service levels and facilities which meant that FTE drivers and delivery staff, warehouse staff and management could be employed, trained and incentivized to operate properly (and mostly use common sense).
Then in drop Yodel, Hermes and uncle Tom Cobbly and all who undercut those services dramatically on price - and lo and behold the vast majority now opt to use them because they are cheap.
And we get exactly what we pay for.
And worse still - like the airline business - now the DHL and FedEx's go and adopt the same working practices so they don't go out of business and we end up with almost no choice of quality services!
Maybe, just maybe, you can't run a quality, sensible, reliable and useful nationwide delivery service for 2.99p a package. Perhaps it will cost 5 quid to deliver it if you want it to arrive safely and be delivered by someone who takes a bit of pride in their job.
We only ever (in the UK) seem to be able to choose between the Gold Option or the Bargain Basement Bin.