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Builders . Extras

Why is it that a builder who's doing work all the time and knows what's involved fails to ask the client what they want then tell them what is involved beyond his assumption they're going to want?
We are having this at the moment from a builder who claimed to pride himself on communication. He wanted us to go with a kitchen supplier he favours and we told him we wanted another kitchen which he's now agreeing to fit in time for Christmas. We showed him the spec and now he's telling us the worktop installation is extra because it would have been with the "original" kitchen we never wanted. £400 to install to surfaces with an integrated under sink in one. Now he's assumed again and he never used his 17 years experience of people being surprised to find various things are not included. We are tempted to wait til the new year for somebody else to fit the kitchen and cook on the microwave for a bit longer.
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That's because he gets a discount which isn't passed on to you with his preferred supplier. He has to make up the difference somehow. (If he prefers B&Q's kitchens he'll get about 40% off the ticket price)
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(Post Link) post #3 of 39 Old 16-12-17 Thread Starter
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We could tell that from his reaction when we didn't go with his recommendation. Their quote was so crazy for what they were offering I'd be surprised if anybody is so dumb as to accept their prices.
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He sounds like a [email protected]

Think you'd be better employing the services of a proper builder/carpenter.

So glad I was able to fit my own kitchen and give these chancers the slip.
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Anyhow. This should suffice for the big day.....

8835639738398.jpg
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(Post Link) post #6 of 39 Old 17-12-17 Thread Starter
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The builder is very good at building rather than a chancer. He's just an opportunist when it comes to the bill, adding the odd bit now and again and thinking he's discussed the extras beforehand. A few two hundreds and you've got a thousand ...A lovely surprise, for him.
The microwave meal doesn't look appealing!
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The microwave meal doesn't look appealing!

They’ll be a lot cheaper than your final bill, me thinks.
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Indeed.
We've got a lovely new Neff built-in microwave waiting to go into the new kitchen too.
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The construction industry throughout works on very low profit margins. It was common for the company I worked for to price with a 3% net margin on contract cost. It is well known and accepted by professional clients that the real margin comes from variations which they try to avoid like the plague. It can become a real competion between the respective quantity surveyors to see who can gain the upper hand each monthly when the monthly measurement certificate is submitted.

However it was ever so. At the time my parents died, in 1969, my father was having a bungalow modernised for their retirement and it fell to me to sign off the final builder's account. I wish I knew then what I learnt as a civil engineer over the next few years. Father had constantly changed his mind about what was wanted and allowed the builder to modify the plans, a pitched roof to the extension become a flat roof because it would save money. Suprisingly the aged parent was an accountant and the builder one of his clients but that did not stop the builder charging for every little thing. It was almost as if the contract was based on cost plus (a profit margin) with even a yard brush included in the list of materials.

Procrastination is the thief of time
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T-Minus 6 days ...
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Quote:
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T-Minus 6 days ...
Harvester here we come.
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(Post Link) post #13 of 39 Old 19-12-17 Thread Starter
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Some progress has been made.
Attached Images
File Type: jpeg image.jpeg (216.6 KB, 45 views)
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(Post Link) post #14 of 39 Old 19-12-17 Thread Starter
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It's all been installed upside down. Not.
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Can't tell if that photo is upside-down or not.
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(Post Link) post #16 of 39 Old 19-12-17 Thread Starter
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That cylindrical thing is a ceiling mounted extractor rather than a floor mounted bin.
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OK gotcha.
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Wow. If you clik on the image, and then click on the pop-up of the image
then the photo is opened in its own page the right way up. Never noticed that before.
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I like the battleship grey.
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No draining board. Schoolboy error.
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Shouldn't think that's a cut out for a sink TGJ. Too close to a socket to pass regs.
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(Post Link) post #22 of 39 Old 20-12-17 Thread Starter
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The worktop has the drainage grooves cut into it. Trouble is the installers have positioned the tap hole directly above the side panel of the kitchen carcass. No need for the plumber to come until they've resolved the issue with the worktop. Not a change to the spec but bad planning by the kitchen designer or the installer.
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Oh. It is a sink............
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(Post Link) post #24 of 39 Old 20-12-17 Thread Starter
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It passes regs. Just need the new deck or steps down to the garden and the district surveyor will sign it off.
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Posting pics was always going to result in pish-taking.

You know it, I know it, everyone knows it.


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