Global Mod Team
Join Date: Nov 2002
Location: Congleton - The centre of
You want a long rant? Here's the email I have just sent to Ikea.
I have just had an immensely frustrating experience at Ikea Warrington. Let me describe it to you.
Firstly, I checked the stock of everything I wanted to buy online, and everything was listed as in stock - no low stock noted. So I went to the store.
One of the items I needed said I had to contact a member of staff to buy. So I went to the greeter at the entrance when I arrived, and she pointed me to customer services. So I went to customer services, and grabbed a ticket. Number 666 - perhaps that should have been a warning? My ticket told me there was a wait of approximately 0 minutes. 10 minutes later my number was called. The customer services woman told me I had been sent to the wrong place, and it was actually warehouse staff who needed to help me. My first piece of wasted time.
So back into the warehouse I went. Checked my family card, and the system told me I could have a free gift. Isn't that nice? I picked a photo frame from the three choices. When I finally found the correct place for this (there was no indication of where that would be on the voucher of course) I was told it was sold out. Why did the system not tell me that? My second piece of wasted time.
One of the items I needed had helpfully informed me online that it was in the Home Organisation department. Of course, unless I was able to memorise exactly which department number this was, this info wasn't much help - because the only map which I found which referred to departments by anything other than number was right at the start. Only numbers after that. My photo frame hunt had taken long enough to allow me to forget the correct number. Third waste of time.
So I finally get the bottom of the store, and ask a member of staff where I go to order this item I needed to talk to someone about. She points me to an information desk. So I go and stand by the desk. For ten minutes. Eventually, I manage to gain the attention of one of the many members of staff who have been working around me and avoiding eye contact with me, and ask if it's possible that someone could serve me because I am worried the store will close before I can finish. He helpfully tells me that the desk I'm on isn't open, and there's another one just around the corner. There was no indication of this on the desk itself, and none of the staff saw fit to offer this info when I was standing there clearly waiting to be served. Waste of time number four.
So off I go to the manned desk. I can't fault the man here, who sorted out the item I needed from the external collection point. He also informed me that during the approximate 45 minutes I had just spent being misinformed, ignored, waylaid, and everything-but-helped by your store and the people in it, all but 1 of the shoe racks of which I needed 2 had been sold. Literally - according to his computer which updates every 30 minutes, there were 3, but on the shelf there was one. They had been taken while I was busily not being helped.
As you can imagine, I am about as frustrated as I have ever been left by a shopping trip. Add this to the email that I sent to Ikea about a chair that I bought and have subsequently found to have a crack under the clear veneer. I sent that email on the 13th, got an immediate reply to tell me I'd get a response within 24 hours, and have heard nothing since. (order number 896439650 - hopefully you have a record of the order and the email somewhere). I'm not currently filled with great feelings about my Ikea experience I'm afraid.
I'm sure in the future I will find this to be a hilarious anecdote, what would help me to do so would be if these problems were put right without me having to make yet another trip to Ikea myself to repair issues not of my making:
A replacement VILMAR seat shell (902.090.38) posted to me.
Another Tjusig shoe rack in black (101.526.39) also posted to me (of course I will happily pay for this).
Is there any possibility this could be arranged to happen as soon as possible?
"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so." - Douglas Adams
"You know, sometimes the world seems like a pretty mean place."
"That's why animals are so soft and huggy."
- Calvin and Hobbes
To err is human, to moderate ursine.