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(Post Link) post #1 of 39 Old 28-03-08 Thread Starter
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Madness Bl**dy Virgin Media

I take the afternoon off work, sit in waiting for the engineer to turn up to install my cable.

6 oclock rolls around, no sign so I phone them up...

Guess what, some idiot manager cancelled the installation two days ago and didn't bother calling to tell me...

They tried to call me, yeah right!!! My mobile hasn't been off this week.
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Re: Bl**dy Virgin Media

Didn't you get the message ?
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Re: Bl**dy Virgin Media

Try getting through to one of their helplines..
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(Post Link) post #4 of 39 Old 29-03-08 Thread Starter
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Re: Bl**dy Virgin Media

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Originally Posted by howell811 View Post
Didn't you get the message ?
They didn't leave one...
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Re: Bl**dy Virgin Media

They are truly appalling.

I wouldn't trust them to empty my bins.
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Re: Bl**dy Virgin Media

Quote:
Originally Posted by ninjadwarf View Post
I take the afternoon off work, sit in waiting for the engineer to turn up to install my cable.

6 oclock rolls around, no sign so I phone them up...

Guess what, some idiot manager cancelled the installation two days ago and didn't bother calling to tell me...

They tried to call me, yeah right!!! My mobile hasn't been off this week.

They did that with me.
And then had the cheek to try and charge me a second call out fee when the oikwith the grubby van finally did show up.

They are truly useless.
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Re: Bl**dy Virgin Media

go with sky mate,from my experience when you do get it installed its so unreliable it'll drive you nuts
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Re: Bl**dy Virgin Media

I've had no problems with my Virgin cable service at all since it was installed... the customer services leave a lot to be desired though
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Re: Bl**dy Virgin Media

What's a cable service.IYP?:
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Re: Bl**dy Virgin Media

Internet "service" down a co-axial feeder, similar to the TV aerial lead ZF.
 
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Re: Bl**dy Virgin Media

Cheers Mudhut.: How much is the tariff, say compared to my old 2MB with AOL, plus free 01 calls, and some international,@ £9.99 per mth?

FTA satellite, with two dishes, one motorised,which is non-chargeable, which I chose in about '94 or so. Just a bit cheesed with the IP slowness, so what' a good alternative for a hard up pensioner?
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Re: Bl**dy Virgin Media

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Originally Posted by Pud237 View Post
Try getting through to one of their helplines..
That is real nightmare - took ages to get my broadband sorted and you just get shoved from department to department.

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Re: Bl**dy Virgin Media

The legacy of NTL lives on.
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Re: Bl**dy Virgin Media

once its actually installed virgin media is brilliant, but they ballsed my installation up as well , but after the crap i had with sky i will never use them again, long story but as bad as VM are my final experiance of sky is ten times worse.
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Re: Bl**dy Virgin Media

Virgin are doing nice little packages with items for 10 each. I have Digital TV (with a few extras like Eurosport), landline with free weekend calls, 2MB Broadband, a Virgin SIM with 300mins/300txts per month and a V+ Box with built in PVR hard-disc recorder and HD output all for 50 all in a month. Only BBC HD channel at the moment, ITV and C4 to follow I think.
 
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ABSOLUTE 'STARDS 10 yrs on.
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Trouble?
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Trouble?
Methinks they have upped the cost of Steve's porn package ??
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pR0n-flation?!
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Thought that was kind of the point that things go up in pr0n.
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shocking customer service - almost designed to eff up your blood pressure

and a virtual monopoly on decent broadband where I live
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shocking customer service - almost designed to eff up your blood pressure

and a virtual monopoly on decent broadband where I live
...you don't need that in your perilous medical state....elaboration needed please
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I more-or-less use 4G for everything apart from VOD now.
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I've probably ranted on this topic previously.

The scenario as follows:

I have broadband and phone by Virgin. TV by Sky.

Sky package was the usual stuff plus box sets and Sky sports (not BT - bah!) for 25 a month.

The Virgin package is an ever increasing broadband pipe, plus an expensive phone line package because the missus insisted on all calls inclusive for the times she talked to her mum. I never use the landline. That package keeps creeping up and is now 58.

I'd taken my eye off the ball with that, and I'm a bit horrified tbh. Sky package ends now and ramps up to 65 and I'm close to an aneuryism.

I contact Sky (not great in terms of service) and ask them what they can do for me. They are ringing me back.

I contact Virgin to see what they can do. Nothing. They can downgrade my phone to zip calls included apart from the odd weekend one....and that saves me 8.

Am I expecting too much. I want decent broadband and a reasonable telly package - I'll even forgo the sports if I have to. I don't really need a landline tbh.

I do the usual broadband checks on my postcode and it reveals lots of cheaper deals (having specified need for superfast etc.). Then when you get into the deals....they can't deliver more than 1-4mb. I'm on 200 mb (in theory) now.

What does a girl do, apart from spend a goodly part of their weekend talking to call centre operators and getting shafted.

Switching to Virgin Mobile. Their website is an evil corporate failure in every respect. It's a convuluted lab rat test with no peanut at the end.

The mission was to upgrade the missus from a rolling sim in an ancient blackberry to a nice new phone with some particular requirements. They offered an online service, and not wishing to talk with the idiots I went for that. I culminated in failure and advised I'd get a call.

I didn't. I left it 2 weeks (eye off ball...not my phone ). I rang them and they passed me via 5 (FIVE) operators.....after I'd done all the keypad navigation. Three could not speak understandable english. I'm not joking.

Eventually, the fifth operative told me that a flag was now sent to IT and they'd unlock it. And I'd have to ring them back in 2 days. I told them to cancel the upgrade, and the rolling SIM, and delete that number.

I went to 3, and bought a phone.

Virgin Media continued to charge after the notice period expired. More (2) phone calls resulted in a genuinely helpful operative dealing with me in a way that the preceding muppets could not. But they still lost a slice of business.

While I was on, I moaned about my own phone's data package - and said I'd easily get a much better deal elsewhere. They offered me 8 times the number of mb for the same money if I'd switch to a 12 month, rather than rolling month. Deal.

New sim arrives......and paperwork states that the upgrade is TWICE what I was on, but with an additional one-off bonus of x8.

That isn't what was offered.

I could kill.

And I still have the TV and broadband to sort. :bash:
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I'm thinking of getting my folks a French SIM.

Now cheaper to run that in the UK, with oodles
of data and unlimited calls/sms/mms than any of the UK offerings.
Which is totally craycray.
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