I've probably ranted on this topic previously.
The scenario as follows:
I have broadband and phone by Virgin. TV by Sky.
Sky package was the usual stuff plus box sets and Sky sports (not BT - bah!) for £25 a month.
The Virgin package is an ever increasing broadband pipe, plus an expensive phone line package because the missus insisted on all calls inclusive for the times she talked to her mum. I never use the landline. That package keeps creeping up and is now £58.
I'd taken my eye off the ball with that, and I'm a bit horrified tbh. Sky package ends now and ramps up to £65 and I'm close to an aneuryism.
I contact Sky (not great in terms of service) and ask them what they can do for me. They are ringing me back.
I contact Virgin to see what they can do. Nothing. They can downgrade my phone to zip calls included apart from the odd weekend one....and that saves me £8.
Am I expecting too much. I want decent broadband and a reasonable telly package - I'll even forgo the sports if I have to. I don't really need a landline tbh.
I do the usual broadband checks on my postcode and it reveals lots of cheaper deals (having specified need for superfast etc.). Then when you get into the deals....they can't deliver more than 1-4mb. I'm on 200 mb (in theory) now.
What does a girl do, apart from spend a goodly part of their weekend talking to call centre operators and getting shafted.
Switching to Virgin Mobile. Their website is an evil corporate failure in every respect. It's a convuluted lab rat test with no peanut at the end.
The mission was to upgrade the missus from a rolling sim in an ancient blackberry to a nice new phone with some particular requirements. They offered an online service, and not wishing to talk with the idiots I went for that. I culminated in failure and advised I'd get a call.
I didn't. I left it 2 weeks (eye off ball...not my phone
). I rang them and they passed me via 5 (FIVE) operators.....after I'd done all the keypad navigation. Three could not speak understandable english. I'm not joking.
Eventually, the fifth operative told me that a flag was now sent to IT and they'd unlock it. And I'd have to ring them back in 2 days. I told them to cancel the upgrade, and the rolling SIM, and delete that number.
I went to 3, and bought a phone.
Virgin Media continued to charge after the notice period expired. More (2) phone calls resulted in a genuinely helpful operative dealing with me in a way that the preceding muppets could not. But they still lost a slice of business.
While I was on, I moaned about my own phone's data package - and said I'd easily get a much better deal elsewhere. They offered me 8 times the number of mb for the same money if I'd switch to a 12 month, rather than rolling month. Deal.
New sim arrives......and paperwork states that the upgrade is TWICE what I was on, but with an additional one-off bonus of x8.
That isn't what was offered.
I could kill.
And I still have the TV and broadband to sort.