I bought a new Beko washing machine when I thought I was going to move house, then didn't as the sale fell through...
15 months later I'm in the new, new place and I start to use "Beaker" for the first time. It lasts 10 washes before the PCB packs up.
Beko don't want to know, other than they'll pay for the parts needed, as a goodwill gesture. 10 washes before the PCB fails requires "goodwill"..
AO.com ("AO, it don't go..."
) don't want to know either since it's out of warranty but will fix it if I buy one of their extended warranties for £149. Beaker cost £220... I tells them they're surely taking the ****. In the end we haggle and they charge me "just" £100 for the warranty... which would last a whole year and however many more times (if any) Beaker goes wrong.
The warranty guy comes out and says it needs a new PCB... although he is "shocked" how new the machine is and "surprised" that Beko nor AO didn't just replace it... (Thanks! Very helpful....
) The warranty company price up the PCB ....and then decide it's too dear... so they cancel the policy and give me my £149 back. Nice touch!
Now AO wants to give me a deprecated refund of £115 for the machine... so it's cost me £105 for approx. 10 washes (i.e. £10.50 per wash, plus detergent and leccy). I told them the woman next door will do my laundry for £5 a time... but it doesn't wash (do you see what I did there?
) with AO.
Meanwhile... Beko will pay for the parts still.. so I have a cunning plan to get AO to give me their £115 (as long as they agree not to take the machine back) and I'll use that to pay for the Beko repairman to fit the free PCB.
I may or may not end up exactly where I was a couple of months ago.. (in possession of a "new" machine that owes me £220)... but 8 weeks without a machine and The Younger Mrs S. is not really happy...
On another note... I buy a spare "genuine" Bosch cooker element from Fleabay. It has no Bosch packaging or logos so I question the seller. He says "that's what Bosch send out". Hmmm..... I contact Bosch asking them how can I tell if a "genuine" Bosch is really genuine... i.e. does it have Bosch packaging or logos.... and so far, there's been no reply.
Everything is ****e these days..