over the limit...
AO Silver Member
Join Date: Sep 2012
Location: United Kingdom
My local dealer, Northgate Alfa Romeo benefits from a great service manager, Adrian Pile, and also a very good head technician, Dan...and when they were exclusive to Alfa Romeo, they were very good to me and tried to help me as much as they could with servicing and pricing. Now they are incorporated with Fiat and Jeep. Adrian is the overall head of service, but the front team and the parts manager do the pricing....still a good service, but now at £105 per hour, plus full retail price on Alfa parts the dealer is now pricing themselves out of the range for working on my old 166/156es. (previously Adrian used to bill me trade rates).
Even so, credit to Adrian and Dan, who really do have a heart for old Alfas, and when they were "independent" from Fiat, they really did try to keep the costs down for me. Adrian would even give me part numbers so I could look for cheaper prices for parts...cheaper than his trade price he could quote for me... This is because he had a heart for old Alfas that are worth tuppence....and solidarity with someone who wanted to keep an old 156/166 on the road.
Now they have been incorporated with Fiat, that help has gone, and I have to deal with the front desk and the full retail dealer price, so unfortunately the dealer is now no longer viable for me as a service/repair garage. They won't feel the loss as I was very lucky before to get sympathetic service from Northgate, taking the age/value of my cars into account...now I won't get that extra help...and the dealer will make more money servicing Fiat 500s and Jeeps. Thankfully I have a couple of other options of decent specialist independents in Kent....