I received a renewal for an insurance policy for plumbing and drainage cover that I vaguely knew I had, but hadn't thought about in a long while. Upon realising that I'm paying £140 notes a year for stuff I'd probably fix myself if it went wrong - and have done - I decided to cancel it.
I logged on and found they had a portal.....and it had all of my account details on. I could change them. I could add more policies. I could tweak little bits of cover. Really helpful.
If I want to cancel I have to phone a number or write a letter.
No online or email option to cancel is a bloody travesty in 2016 and just demonstrates a) what a bunch of scummy capitalists *******s everyone else is; and b) what a spineless wimp I am for not wanting to call.
In my defence.....a couple of weeks ago I had the misfortune of having to cancel a sim-only deal with Virgin. It took 5 phone calls and a little bit of cross-man behaviour to get it sorted.
I more than share that ire!
I applied for a loan the the other week:
Day 1: all documents signed, sealed and delivered, online.
Day 2: no Funds in my account
Day 3: no Funds in my account and No contact from the vendor.
Day 4: I email them to ask if there are any problems
Day 5: I receive an e-mail thanking me for my email, but no mention of them actually being aware of my problem.
Day 6: I email the loan company to say that I wish to terminate any agreement that was previously made.
Day 6 : I receive a "no-reply" response.
Day 7: GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRR