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(Post Link) post #1 of 6 Old 18-11-16 Thread Starter
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That's how you run an efficient postal service?

Okay, before I even start, keep in mind this is less of a rant and more of a "WTF I give up" post. Also I realize it's Canadian specific, but with the upcoming holiday shopping season, I get the impression there will be all sorts of opportunities for AOers, no matter where they live to complain about shoddy postal service.

I need to preface this by saying Canada Post has been on a tear recently, telling us that it has to become a more efficient service, that it has to reduce the number of days it delivers, cut home delivery, increase the cost of stamps and parcels, you name it. It's also important to note that it likes to blame Canadians for its problems: we don't send enough mail, we're too demanding of our services, etc.

My mother placed an order to purchase something from a company whose warehouse is in Mississauga, which is about 75km (give or take) from where she lives. The company gave her a Canada Post tracking number so she could know when to expect delivery.

According to the Canada Post website, the post office picked up the item on the 13th of November, and expected delivery was to be the 15th. Okay that sounds reasonable.

Today, the package still hasn't arrived, so I went online to see where it was. Apparently the item has now been processed in Winnipeg!

(I realize Canadian geography isn't everybody's strong suit, so let me put it this way: Winnipeg is over 2,000km away and it's located in both a completely different province and a completely different time zone.)

Now please explain to me how that's an efficient delivery route.
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Logistics is a very arcane magic, TS!

I've tracked stuff going from here to Paris via Frankfurt before.
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Just to upset you some more, TS, I ordered some small parts from EB Spares (Alfa specialists) on Thursday afternoon - they asked if I wanted them couriered or posted. As it wasn't a time-critical issue - the bits are for the race car and we won't use it until next year, I opted for post, as it was just over half the price of courier.

The parts arrived via Royal Mail, signed for, on Friday lunchtime.......glad I didn't opt for the quick service (EB are about 150 miles away from me, btw )
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(Post Link) post #4 of 6 Old 21-11-16 Thread Starter
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I'm just happy somebody somewhere is getting decent service.

After I posted the thread I ended up putting in a trouble ticket to the post office. I also let my mom know about the status of her package. She phoned the merchant and let them have it. Now I don't know if they took action or if my attention triggered something in the postal system but surprise, somehow the package was actually delivered today--on a Sunday! (Now keep in mind we don't have weekend delivery in this country.) So I have no idea how it actually happened.

It's just so stupid that as consumers we have to micromanage every little step in every transaction--or that at least some of us do. Apparently EB Spares and the Royal Mail service have their acts together.
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Just got lucky, I guess......I think we all have horror stories with delivery companies. Glad you got your parcel, anyway....although a Sunday sounds suspiciously like someone had taken stuff home rather than finish their round (until harangued by their boss...) Cynical, moi?
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(Post Link) post #6 of 6 Old 23-11-16 Thread Starter
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Quote:
Originally Posted by rgwm View Post
Just got lucky, I guess......I think we all have horror stories with delivery companies. Glad you got your parcel, anyway....although a Sunday sounds suspiciously like someone had taken stuff home rather than finish their round (until harangued by their boss...) Cynical, moi?
Absolutely not. It's the first thing that crossed my mind. The second was how it jumped so quickly from Winnipeg to the local sorting station. Time and distance calculations didn't seem to make sense unless we're factoring in warp drive and flux capacitors.
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