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(Post Link) post #1 of 18 Old 07-10-16 Thread Starter
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Fed-ex made me Fed-up

I was expecting a delivery today for some motorcycle parts. The courier supposedly attempted to deliver them on Tuesday, but as we were all at work we received a card through the door.

I arranged for the item to be redelivered today as I knew someone would be at home.

The Missus waited in this morning, and I waited in all afternoon but no parcel arrived.

I looked at the tracking info and apparently the parcel was delivered here at 11.30 and signed for by someone with my surname.

The first thing I did was to contact the seller (a well known Yamaha spares retailer) and haven't heard anything back yet, and I have also emailed Fed-ex.

The concern that I have is that the items have gone missing, and due to the fact that the parcel was "signed for" and "delivered" that I will end up out of pocket with no parts.

The seller required payment through Paypal, which I funded with my Credit card. If the seller and Fed-ex play silly beggers I will be able to file a Paypal claim, but as the item was "Signed for" and "delivered" I don't expect to get far with that.

What are the chances of my Credit card company being able to make a charge back?

The parts were nearly £100 worth, so it is a bit of a worry that they may have been lost/stolen.

Is there anything else I can do? I wasn't actually home when it was "Delivered". But they are welcome to see my Mrs' signature so that they can compare it to the one they have.

Giulietta 2.0JTDm (170)
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Should have used DHL.





They have to prove you received it. Otherwise they pay.
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(Post Link) post #3 of 18 Old 07-10-16 Thread Starter
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I had no choice which courier was used. The seller uses Fed-ex and that is that.
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I think it'll come down to the 'signature' FedEx have.
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(Post Link) post #5 of 18 Old 08-10-16 Thread Starter
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I spoke to Fed-ex today on the phone, and the driver who supposedly delivered the item is going to go to where he left it. I have knocked on a couple of neighbours doors to make sure it wasn't taken to them but with no luck.

I hope that if he has decided to keep the parcel for himself that he will now do the right thing now I am onto the matter.

It might just be that he has signed for it himself, to meet his daily delivery target even though it is still on the wagon.
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Reminds me of when we had an oven delivered and we waited in but gave up after the allotted time only to return to a "we tried to deliver" note. The oven never made it back to the warehouse so we had to wait and didn't have one for Christmas. It must have been sold in a pub or something!
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It'll be in one of your refuse bins. The recycling bin was the favourite with our delivery men.
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(Post Link) post #8 of 18 Old 08-10-16 Thread Starter
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It isn't in any of the bins, in fact it probably wouldn't even fit.

The Mrs was home at the time it was supposedly delivered and she would have seen/heard them.
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The delivery vans a usually tracked so they should have a log of time and position.
Try to get this and see if it agrees with when they say it was delivered

Just a thought hope you get it sorted.
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I wouldn't sweat it for a big delivery firm like FedEx.

They don't have your signature. It was not delivered to you. They pay.

End of.






Tip for when/if it does show up:

Inspect it thoroughly before signing for it.
Even to the point of opening and checking the contents.

Anything missing/damaged. Refuse to accept it.

The minute you sign it's a whole other ball ache/game to get them to cough for anything.
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I've got a fedex account and a bunch of contacts you have any problems let me know,
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Quote:
Originally Posted by duemila View Post
I've got a fedex account and a bunch of contacts you have any problems let me know
That sounds a bit ominous
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Quote:
Originally Posted by cue2 View Post
Reminds me of when we had an oven delivered and we waited in but gave up after the allotted time only to return to a "we tried to deliver" note. The oven never made it back to the warehouse so we had to wait and didn't have one for Christmas. It must have been sold in a pub or something!
You are Mrs G Crump-Pinnett from 46 Edgernon Road?
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Sorted yet Symon?
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(Post Link) post #15 of 18 Old 20-10-16 Thread Starter
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Yes it was delivered the following Monday.

Still not happy, as most of the day I had to go out and I very nearly missed it.
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Quote:
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Yes it was delivered the following Monday.

Still not happy, as most of the day I had to go out and I very nearly missed it.
Glass half full.
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Quote:
Originally Posted by Giorget2 View Post
You are Mrs G Crump-Pinnett from 46 Edgernon Road?
I think you'd be a bit disappointed if you had no oven for the Christmas period with guests to feed etc?
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I'd call that a blessing.

One or two members of our family are only seen when free food and drink are on offer at Christmas.
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