Your call is important to us... - Alfa Romeo Forum
You are currently unregistered, register for more features.    
Rant Room Clean ranting only - No Swearing!

Thread Tools
(Post Link) post #1 of 8 Old 23-09-16 Thread Starter
Status: Knackered
AO Silver Member
stan laurel's Avatar
Join Date: Sep 2012
Location: Preston
County: Lancashire
Posts: 4,494

Member car:

159 2.4 Ti

Your call is important to us...

I admit to having a pretty ****ty week off.

Tonight, we decided to have a rare take-away, so myself, mrs SL + daughter and bf, walked down the road for a pint before we collected the food. I needed to call at the cash machine so I did a slight detour while the others walked on.

The cash machine's on a well-lit main road, outside a spar shop that was still open, so the fact that there were about 20 teenagers congregating didnt bother me.

It was only when i put my card in that they started to huddle around me, looking over my shoulder and even climbing onto a bricked flower bed to see what I was doing (as stated by my wife who saw it all).
I wasn't going to be intimidated and carried on with my transaction and nothing was said by any of the gang.

When I got to the pub, my wife relayed her version of events and was concerned that it might have ended up being a repeat of a previous incident (in 2006 I was beaten unconscious by a gang of youths - i prefer to call then [email protected]).

So, while i was in the pub, I called the police.

It wasnt an emergency so i dialled 101. I was on the phone for 45 minutes without any response from a human. The gang had dispersed by this point, so I hung up.

I've emailed the plod to let them know about the incident but, ffs, this will end in tears for someone before they treat it as a priority.

And the 5 minute cycle of "Your call is important to us...." Well......


Last edited by stan laurel; 23-09-16 at 00:21.
stan laurel is offline  
Sponsored Links
Status: -
Club Member
Membro Medio
duemila's Avatar
Join Date: Nov 2011
Location: United Kingdom
County: Landon Tan
Posts: 2,423
Fair Rantage
duemila is online now  
Status: Bye Daffy Cat
AO Platinum Member
Keithy's Avatar
Join Date: Sep 2006
Location: United Kingdom
County: Shropshire
Posts: 37,424
That's awful.
Keithy is offline  
Status: T-5 Days to Unicorn Paradise
AO Platinum Member
TheGrimJeeper's Avatar
Join Date: Sep 2009
Location: France
County: Riviera
Posts: 38,319
Listening to an Episode of Punt P.I. on Radio 4
Steve Punt had real difficulty getting hold of
Thames Valley police on a non urgent issue.

It was laughable.
TheGrimJeeper is offline  
Status: -
AO Member
Join Date: Mar 2014
Location: United Kingdom
County: Lincolnshire
Posts: 990
Think i might have been concerned that they were trying to clone your card

Its best to be aware of who is about when using the machine, maybe they were just trying to intimidate you for a laugh
Ber Tony GT is offline  
Status: She's happy to pootle
AO Platinum Member
Join Date: Jan 2001
Location: United Kingdom
County: Surrey
Posts: 16,723
Sorry to hear that, Stan. Especially the 2006 incident

The problem calls centres face, is predicting the ebb and flow of calls and judging how to staff them.

For instance, a bank's outsourced call centre team may have a team of 200 on call at 2pm on a Tuesday. If there's a sudden security breach, that team will be overwhelmed.

Now think about the AA's call centre staff in atrocious weather. Its team cannot get to AA traffic control centre to man the phones to answer the calls of its members when the operatives are stuck in snow, too. At times when there are no problems, call centres can be overstaffed, which costs money.

So yes, 'your call is important to us', but how - and when - it gets answered is determined by many things...the last of which, is a desire not to help.

A driver is always faithful to a car that's always faithful to its driver.

Sometimes in the darkest hour, love comes shining through.
Then it doesn't seem so far from me to you.
Scudetto is offline  
Status: Petrol head
AO Platinum Member
cue2's Avatar
Join Date: Jan 2009
Location: United Kingdom
County: Kent
Posts: 31,510
Think of a car warranty call centre. If they have sufficient operatives then they will process more claims and spend more money. I always detect the similarity in the sound of " your call is important to us " and " f'call is important to us" as I hear one of those recordings to make me give up waiting.
cue2 is online now  
Status: Life is good atm. I do not take that for granted.
Global Mod Team
PaulR's Avatar
Join Date: Mar 2005
Location: United Kingdom
County: Suffolk
Posts: 22,949
I loathe the phrase "Your call is important to us".

If it IS then f****** answer it then.
PaulR is offline  

Go Back   Alfa Romeo Forum > Misc Lounges > Community Discussions > Rant Room

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

For the best viewing experience please update your browser to Google Chrome