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Your call is important to us...

I admit to having a pretty ****ty week off.

Tonight, we decided to have a rare take-away, so myself, mrs SL + daughter and bf, walked down the road for a pint before we collected the food. I needed to call at the cash machine so I did a slight detour while the others walked on.

The cash machine's on a well-lit main road, outside a spar shop that was still open, so the fact that there were about 20 teenagers congregating didnt bother me.

It was only when i put my card in that they started to huddle around me, looking over my shoulder and even climbing onto a bricked flower bed to see what I was doing (as stated by my wife who saw it all).
I wasn't going to be intimidated and carried on with my transaction and nothing was said by any of the gang.

When I got to the pub, my wife relayed her version of events and was concerned that it might have ended up being a repeat of a previous incident (in 2006 I was beaten unconscious by a gang of youths - i prefer to call then [email protected]).

So, while i was in the pub, I called the police.

It wasnt an emergency so i dialled 101. I was on the phone for 45 minutes without any response from a human. The gang had dispersed by this point, so I hung up.

I've emailed the plod to let them know about the incident but, ffs, this will end in tears for someone before they treat it as a priority.

And the 5 minute cycle of "Your call is important to us...." Well......

ARGHHHHHHHHHHHHHHH


Last edited by stan laurel; 23-09-16 at 00:21.
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That's awful.
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Listening to an Episode of Punt P.I. on Radio 4
Steve Punt had real difficulty getting hold of
Thames Valley police on a non urgent issue.

It was laughable.
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Think i might have been concerned that they were trying to clone your card

Its best to be aware of who is about when using the machine, maybe they were just trying to intimidate you for a laugh
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Sorry to hear that, Stan. Especially the 2006 incident

The problem calls centres face, is predicting the ebb and flow of calls and judging how to staff them.

For instance, a bank's outsourced call centre team may have a team of 200 on call at 2pm on a Tuesday. If there's a sudden security breach, that team will be overwhelmed.

Now think about the AA's call centre staff in atrocious weather. Its team cannot get to AA traffic control centre to man the phones to answer the calls of its members when the operatives are stuck in snow, too. At times when there are no problems, call centres can be overstaffed, which costs money.

So yes, 'your call is important to us', but how - and when - it gets answered is determined by many things...the last of which, is a desire not to help.

A driver is always faithful to a car that's always faithful to its driver.

Sometimes in the darkest hour, love comes shining through.
Then it doesn't seem so far from me to you.
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Think of a car warranty call centre. If they have sufficient operatives then they will process more claims and spend more money. I always detect the similarity in the sound of " your call is important to us " and " f'call is important to us" as I hear one of those recordings to make me give up waiting.
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I loathe the phrase "Your call is important to us".

If it IS then f****** answer it then.
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