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Sleeping on the floor tonight !

New bed delivered today (self asembly).

Took our old pine bed apart this morning and gave it to a family member. Started asembling the new bed to find the leather face ripped and the chipboard underneath broken.

Phoned the help line which was an automated service, and after several option menus I thought I had got through to the right department. Received an automated message saying the department was closed!!!!!

The receipt states they were open till 5:00pm and this was 4:50pm. Phoned the store direct, to be told that I could only arrange replacement through the call centre.

Well, I'm sleeping on the floor tonight, and I don't hold out much hope of a quick replacement either !

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Re: Sleeping on the floor tonight !

That's a bummer and you habve my sympathy.

Puts my HD recorder problem into perspective too. Took delivery of one the other day and only opened it up today. There was a slight mark on the box but whatever caused the mark went through the box, the polystyrene packaging and into the casing of the recorder leaving a dent in it.

At least I don't need it to sleep on.
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Re: Sleeping on the floor tonight !

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Originally Posted by Fraser View Post
That's a bummer and you habve my sympathy.

Puts my HD recorder problem into perspective too. Took delivery of one the other day and only opened it up today. There was a slight mark on the box but whatever caused the mark went through the box, the polystyrene packaging and into the casing of the recorder leaving a dent in it.

At least I don't need it to sleep on.
I'm normally quite cautious, checked all the packaging externally when the boxes arrived, but the box with the side panels in must have been dropped at some point, hard enough to break the chip board and split the leather (without damaging the box).
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Re: Sleeping on the floor tonight !



When I read the title of this thread, I thought your wife had seen your "Bloody Wife" thread and exacted her revenge...
 
(Post Link) post #5 of 16 Old 06-01-08 Thread Starter
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Re: Sleeping on the floor tonight !

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Originally Posted by mudhut View Post


When I read the title of this thread, I thought your wife had seen your "Bloody Wife" thread and exacted her revenge...
Nah, I'm still safe there !
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Re: Sleeping on the floor tonight !

Had our bed base since 1979, Dunlopillo: We have replaced the mattress on three occasions, and about eight years past stripped the plywood base off the frame, and then made a glued and screwed slatted arrangement for the base. Re-upholstered the sides with some chair fabric, we happened to have, and last year bought that 'Mirror Form' mattress for sleeping bliss! Made a curved headboard out of the crescent shaped off-cut, from the overhead pelmet I made,wall and ceiling fixed, supported by Duraliminium box section supports, part of the porch framework off-cuts, sprayed Lancia Platino!! Motoring in my dreams! She likes it.

Not sure why I was such a DIY fanatic, possibly because my Dad was during the short supply of everything during the forties and fifties. I hope you get your slumbering sorted soon, for a peaceful co-existence? Good Luck.:
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Re: Sleeping on the floor tonight !

Bead news ...

Last edited by BigFoot; 06-01-08 at 12:17.
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Re: Sleeping on the floor tonight !

Where did you get yours from?

I had issues with Benson on Beds, I ordered a Kingsize Leather bed, they delivered the bed with sides as doubles, called up and said that they delivered the wrong parts (after many phone calls to convince them they WERE the wrong sizes ), then kicked up a fuss as they said they have to deliver the new parts (2-3 days) so I said thats not good enough etc, (the old bed was destroyed to make way for the new bed) so they called the local store and they had some in stock, luckily I had access to a van, so pick them up and dropped the others off, started to assemble it again and guess what?.........

........they delivered a super king size middle slatts again went to the store did the swap, and also managed to get a huge discount (think 25-40&#37 on some other matching furniture, so not too bad i guess! but still, I wont get that day back!

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Re: Sleeping on the floor tonight !

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Originally Posted by Snokio View Post
Where did you get yours from?

I had issues with Benson on Beds, I ordered a Kingsize Leather bed, they delivered the bed with sides as doubles, called up and said that they delivered the wrong parts (after many phone calls to convince them they WERE the wrong sizes ), then kicked up a fuss as they said they have to deliver the new parts (2-3 days) so I said thats not good enough etc, (the old bed was destroyed to make way for the new bed) so they called the local store and they had some in stock, luckily I had access to a van, so pick them up and dropped the others off, started to assemble it again and guess what?.........

........they delivered a super king size middle slatts again went to the store did the swap, and also managed to get a huge discount (think 25-40%) on some other matching furniture, so not too bad i guess! but still, I wont get that day back!

This is Argos. Spoke to them today, quick to answer and helpful on the phone, but cannot check stock until Monday. The exact words were, someone from the warehouse will call you in the week!

Hello, mattress, floor, in the week !!!!!

So apparenty we have been marked as high priority, which probably means nothing more will be done until I phone them again. I will keep all updated.
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Re: Sleeping on the floor tonight !

Sorry to hear that, the best thing you can do is too keep chasing and hope they will do a same day! after all, considering the circumstances,

Maybe, if you have the means, to collect the part from your local store?

one way or the other you deserve some sort of compensation!
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Re: Sleeping on the floor tonight !

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Originally Posted by Snokio View Post
Sorry to hear that, the best thing you can do is too keep chasing and hope they will do a same day! after all, considering the circumstances,

Maybe, if you have the means, to collect the part from your local store?

one way or the other you deserve some sort of compensation!
I've got a van, but they don't carry stock in the stores and the warehouse is over an hours drive away ;(
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Re: Sleeping on the floor tonight !

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Originally Posted by mudhut View Post


When I read the title of this thread, I thought your wife had seen your "Bloody Wife" thread and exacted her revenge...
Me to - hows the back

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Re: Sleeping on the floor tonight !

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Originally Posted by SPPalfa View Post
Me to - hows the back
Could read that way, but no she's o.k. (not read it)


Backs o.k. mattress is comfy enough on the floor, its just like a very low bed
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Re: Sleeping on the floor tonight !

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Originally Posted by howell811 View Post
Could read that way, but no she's o.k. (not read it)


Backs o.k. mattress is comfy enough on the floor, its just like a very low bed
Wouldnt dare tell mine if I wrote that in forum.

Not to bad then, just need to keep onto them and get it sorted - threaten to send it back they will respond in double quick time.

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(Post Link) post #15 of 16 Old 08-01-08 Thread Starter
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Re: Sleeping on the floor tonight !

Update..... Out of stock !!!!!

Aaaarrrggghhhh !!!!!!!!!!!
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(Post Link) post #16 of 16 Old 12-01-08 Thread Starter
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Re: Sleeping on the floor tonight !

Update, got them to collect the broken bed and cancel the order. Bought a new one elsewhere, collected it Friday, had it assembled by 9:00
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