Re: First AR Service Experience - Place your bets
Here's an interim report for you. I won't be getting the car back until Thursday morning, but this is more a result of where I live and work compared to the location of the dealership.
Basically they've completed the service, found the cause of the water leak and fixed it, found the cause of the sticking mechanism on the passenger seat and fixed it, found the source of the noisy door hinge and ordered a new check strap. They've noticed the wron clutch pedal rubber and ordered a replacement....so far so good.
One of the warranty fixes I asked them to do was get rid of the creaking from the dash. When they road tested the car they couldn't hear the creak, so we agreed that they should test it again in the morning when it's fresh and cold. Unfortunately this means that I can't collect my car AND go to work without loosing a day of holiday, so I'll collect it 1st thing Thursday morning instead.
To put this into perspective, when my car went to Bishop's in Guildford a few months ago they said that to fix the passenger seat they'd need the car for 2 days to strip it down. For the leak they said it needed a new seal. For the creaking dash they said that they couldn't hear it and that was that. What a difference in attitude.
For the record, the car is currently at Lisles of Hitchin, and so far I'm actually really impressed.