Re: Who gives the best customer service?
Good service from a bank is pretty unique in my experience. Random examples from the idiots I bank with:
HSBC - lost £700 when I tried to pay a bill by phone - made them repeat exactly what I'd said to them back to me as I had a feeling they'd mess it up, but the money still vanished into the ether, with the bill still needing paying. Lost the record of my complaint. 1 month later, get the money back plus a grudging apology.
Barclays - repeatedly ballsed up opening an ISA for me, and when they finally did do it, they managed to open two up instead of one. By a total fluke I happened to have a few grand sitting in my current account, or else the cheque would have bounced.
ICICI - an Indian bank. Their anti-laundering precautions on opening an account are more demanding than getting security clearance with MI6. Then, they send out incorrect log-in information that means that after all the hassle, I now have a high-interest account with the grand total of £1 stuck in it.