I wouldn't say that my time spent at MacKenzies has been without its issues (see this thread: https://www.alfaowner.com/Forum/north...heres-why.html
) but when they've screwed up - which they have once or twice - they've put their hands up to it after I've jumped up and down and shouted for a bit. They've then knuckled down to getting things sorted. It helps, perhaps, that I know my way around a car and can talk on a reasonably informed level with the DET who is the
fella to deal with if you can.
When it comes to the service manager and the sales team it helps that I do a passable impression of Mr Angry
and that my office is a mere 15 minutes walk away, there's no doubt you need to keep on top of them if you want results. However to date my experience of all Fiat and Alfa dealers has been the same, this is not unique to MacKenzies.
I'm sure there's a couple of folk at Arnold Clark in Aberdeen who still have nightmares about my frequent visits in my Fiat days.....
The hassle is that, as far as I've found out yet, if you want an Alfa specialist
north of Aberdeen then you're pretty much stuck with an Alfa dealer.... if someone has a better suggestion or two then please say as I suspect my 147 needs some 'fettling' to get it bang on and I don't believe for one minute I'm the only Alfa owner in the Highlands who could do with the information.
Know somewhere good? Share
If I had the time, tools and inclination I'd probably do more myself but as I have little of any of those at the moment then I'm compelled to use the dealer. I expect the same applies to many of us.