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(Post Link) post #1 of 18 Old 30-05-11 Thread Starter
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Garage in Inverness

Hello everybody.Can someone recomend me a good garage in Inverness?I just mooved here and i don`t know where to go.For the moment I want to sort out the noise from under the car under hard acceleration or when turning,i don`t think is a big deal.
Thanks,have a nice day
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Idea

The Alfa Dealer is Donald MacKenzie, they know me well and I've only had my 147 (bought from them) since October.....
However, Donnie and Donna in the service side of things are helpful folk and on the whole I can't complain about the quality of service I've had from them
Another garage worth looking at (although they generally specialise in German cars) which has been recommended to me is Kens Garage on the Longman estate near HIS.

Hamish
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Thanks v much
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Sorry to say that I cannot say anything good about Donald Mackenzie Motors other than the guy who used to be in parts was very good. He seems to have gone and been replaced by a numpty. For example "Yes sir, your part was posted out last week when you called. I have checked the franking machine so it was definitely posted then." Part arrived the next day with the previous days date on it... Need I say more.

My experience of their service was extremely poor quality workmanship and their customer service was shocking to say the least. I was refused a lift to the town in the pouring rain when I returned my car from Lewis (at my expense - including ferry costs) to repair damage done to my car by their service "technicians" when they worked on it previously!

Apparently they were too busy

"When you sit in a Focus RS or a Golf R32 it’s like sitting in a commercial for Lynx aftershave. When you sit in an 147 GTA it’s like sitting in a Venetian’s hand-made suitcase." J.Clarkson 2003.

Current fleet: 156 Sportwagon jtd 16V (facelift) 2.4 Spider, Leon Cupra SC, 147 Lusso
Projects: Spider S4, Matra Murena 2.2
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I don't rate Donald Mackenzie either. They are very pricey and I've had a similar experience ordering parts where you hear nothing for weeks and then the part mysteriously comes in just after you ring up to chase them up. The whole Alfa side of the place seems very tacked on. But needs must on occasion, they did my timing belt a couple of years ago (damn that must mean its due again soon!).
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I wouldn't say that my time spent at MacKenzies has been without its issues (see this thread: https://www.alfaowner.com/Forum/north...heres-why.html ) but when they've screwed up - which they have once or twice - they've put their hands up to it after I've jumped up and down and shouted for a bit. They've then knuckled down to getting things sorted. It helps, perhaps, that I know my way around a car and can talk on a reasonably informed level with the DET who is the fella to deal with if you can.
When it comes to the service manager and the sales team it helps that I do a passable impression of Mr Angry and that my office is a mere 15 minutes walk away, there's no doubt you need to keep on top of them if you want results. However to date my experience of all Fiat and Alfa dealers has been the same, this is not unique to MacKenzies.
I'm sure there's a couple of folk at Arnold Clark in Aberdeen who still have nightmares about my frequent visits in my Fiat days.....

The hassle is that, as far as I've found out yet, if you want an Alfa specialist north of Aberdeen then you're pretty much stuck with an Alfa dealer.... if someone has a better suggestion or two then please say as I suspect my 147 needs some 'fettling' to get it bang on and I don't believe for one minute I'm the only Alfa owner in the Highlands who could do with the information.
Know somewhere good? Share
If I had the time, tools and inclination I'd probably do more myself but as I have little of any of those at the moment then I'm compelled to use the dealer. I expect the same applies to many of us.

Ocht
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Sorry, I can't recommend anywhere in the highlands. I just time my services so that I can get them done when I'm away down south sometime. I had my last service at Autolusso while I was away in the south of England.

There is a few places I've seen recommended in Scotland though.
CP Garage in Dundee is one.
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Quote:
Originally Posted by ratatouille View Post
Sorry, I can't recommend anywhere in the highlands. I just time my services so that I can get them done when I'm away down south sometime. I had my last service at Autolusso while I was away in the south of England.

There is a few places I've seen recommended in Scotland though.
CP Garage in Dundee is one.
+1 for CP in Dundee.

Chris
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I am somewhat fortunate that I do most of my own work - including timing belts - but when my Alfas have been under warranty I have a local independent who is also an approved Citroen and Vauxhall Service Agent and carries out a lot of service and warranty work for Donald Mackenzie.

The only reason I didn't create more of a stink at the time was that I did not want to risk losing access to advice from DMK and the old parts guy was really helpful. I would not bother now as I order any Alfa parts I need from Western in Perth.
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Western Alfa Perth will probably be where I go next as it's easiest for me to get to from Inverness and (handily) my brother and sister in law live there.... but I can see me spending a few quid on new tools and doing a fair chunk of work at home. Time allowing of course.
That won't annoy she who must be obeyed too much at all
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Many thanks all for your recommendations. I posted a new thread about the exact same thing. It was my first post so lesson learned about searching first

https://www.alfaowner.com/Forum/alfa-...ml#post4706819

Plus with diesel in short supply right now I might not be going too far to a garage anyway. Ah well.
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Bugger there was me thinking great I'll find a great wee nugget of a place in this thread of where to book my 156 in for work up here but I was wrong. I'll may have to take to some of the work myself or bare the full price of Mr MacKenzie!
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Oi Oi Oi chaps!!!!

Western Alfa Romeo Perth is where you want to be!

Ring us up, tell us your part of Alfa Owner & i promise you we will try our best to give you the best price with the best customer care we can give!!

Cheers,

Malky


Malcolm Bell
Western Alfa Romeo Perth
01738 444 555
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A lot of people seem to have had bad experiences with Donald MacKenzie in Inverness, but I'm afraid that's not my experience at all. I have used them for the ten years that I have has an Alfa and I have had no problems with them. I haven't had an experience of the sales or parts teams, but Donnie and Donna in the service team are always helpful (as has already been remarked upon already in this thread) and provide a good service. I have no complaints and will continue to use them.
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If anyone has any issues with their Alfa and are near Elgin I have a fair knowledge with older ones and have been around them for more years than I remember.
Always willing to help out other owners.
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Bitz Garage in Nairn are extremely good....
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I'm needing to get my swirl flaps removed,any new garages anyone can recommend?Anyone been to Bitz garage mentioned above?Thanks.
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