Inspecting the brakes is part of the service.
If the pads looked suspect they would inspect them further- and if they fell apart, lucky for you that they are so thorough.
Anyone want to tell Western Perth this then I had to ask them to look at a squeak on the near side rear brake cause I heard it and the charged me more they were rubbish last year.
Reply on behalf of Euan at CP Garage Services:-
"As any professional garage will tell you, ensuring the free movement of the brake pads against the surface of the brake disc is an essential part of any service. In addition, if the car is not used daily, checks like these are even more important. This is why the brake pads were removed, as they would be on any car at CP for a service."
As others have correctly commented, had the break-up of the pads occurred whilst the car was being driven, the cost of not checking them may have amounted to more than the cost of a new set of pads.
As I said above cause I wouldn't call Western professional! And eh who's a snitch?
I don't really see what the complaint is about, the garage were doing their job as part of a genuine service and found something wrong with your car even though you didn't ask them to service your brakes. You are driving one of the fastest Alfa Romeos and I think they were right to look at the brakes, probably their experience highlighted a problem which is why they proceeded to service them.
The brake pads need to come out to remove brake dust, clean, grease, refit and adjust and I think the garage did exactly the right thing - isn't that the sort of service you would want from a garage?
If the garage hadn't serviced the rear brakes and in a weeks time the brakes had failed, wouldn't you have been complaining why the brakes had failed?
Anyway the rear brakes do very little and IMO just as well to replace them with standard Alfa pads and at £32 they're pretty inexpensive
I have to agree with you Pascs in the end I was having a bad day and this is the place for it, was typing my rant and my experience of garages in general out on that fact! I really felt Western were trying to rip me off last year and felt that I was driving a bucket of s**t when I drove my car out of Western (maybe I am). After all the faults (in their eyes I needed 4 new tyres pads all round and I cant remember what else cause I ripped the service sheet up in rage) I left there and she passed a MOT at another garage a week later. I only changed 2 of the tyres after another 2 months just cause one was away not cause all 4 were! I had to ask Western to look at a squeak on the near side rear brake cause I heard it and the charged me more for it so I thought
that CP were doing the same! Oh dear what a thought does to a planting a brick!!!!
Any hoo I picked her up on Monday £1032 lighter and had her for a total of 1 hour enough time to get her and fill her up as CP used all my fuel in the tank and take her off for a MOT.
I apologise to the Queen and the ground for my comments and hope I will be forgiven over time and through space.
Happy not really, still waiting for the lottery to come up!