Adrian Flux POOR customer service
Just a quick warning about the total lack of customer service from Adrian Flux.
Although they are sponsoring this site I really feel they should be given a wide berth!!!!!
I started the policy off on a range rover then made a change then again on to my 156 and all was well at the start.
They then started making errors all over the place setting payment dates wrong causing me charges etc and the also let me drive round for well over a year with my employment incorrectly entered which is whats called a material fact!!!
When you ask them to do something that should take 2 minutes they have you on hold for 20. I then had to change to a 156 sport wagon and they jacked the premium up by £1k (old car group 13 and the 156 is a 14). not happy and found it much cheaper else where went to cancel and they said before you do we will look at the premium and try and get it down for you
This i thought was what they should have been doing at the start!!!!! Funny how they only look at premium when you want to leave, surely the FSA say they should offer the best value policy at the time of a change or a new policy?
I can think of 6 massive errors they have made with this policy and now i have cancelled they want over £220 of commission they want to retain, which in leymans terms means they p***** me off so much and made such a mess of the policy I cancelled and now they want money for it. I thought it was only the bankers that get paid for such a poor job
Now they've sent it to a collection agency, legal action against them me thinks