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(Post Link) post #1 of 25 Old 06-11-13 Thread Starter
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Name and shame thread?

Is there a garage name and shame thread on here anywhere?

Ive got one good enough for trading standards and revoke of MOT license!
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Probably not as it may incur legal action against this site. You need to be very careful what you say in a public forum if you are going to slag businesses off.
 
(Post Link) post #3 of 25 Old 06-11-13 Thread Starter
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hmm, review websites seem to get away with it?! This place needs to be avoided like the plague.
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Tell trading standards then?
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Quote:
Originally Posted by RugbyPete View Post
Is there a garage name and shame thread on here anywhere?

Ive got one good enough for trading standards and revoke of MOT license!
Hi Pete, I hope you are not referring to us! I know was not there when you collected your cars yesterday, please talk to me if there is an issue

Ned
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Quote:
Originally Posted by Autolusso View Post
Hi Pete, I hope you are not referring to us! I know was not there when you collected your cars yesterday, please talk to me if there is an issue

Ned
Pretty sure he means the garage that passed his mrs's 147 with a cracked rear subframe and damaged arms, the ones we just replaced.
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Tell trading standards then?
They don't want to know.

In my case, the pollen filter on my 156 wasn't changed as billed. I wrote to the garage asking for a response, they have yet to reply 3 months later. The letter went special delivery so I have a signed for receipt.

I tried contacting my local trading standards office, they said they only deal with business to business complaints. All personal complaints should go to citizens advice or small claims court procedure.

Citizens advice said I should talk to trading standards

Nobody cares.


PS- I would not use Monarch Automotive Services in Peterborough. Nuff said
 
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Originally Posted by RugbyPete View Post
hmm, review websites seem to get away with it?! This place needs to be avoided like the plague.
Review websites have lawyers. A Volvo forum was closed down due to some slagging posts and the business owner going after the forum organiser. You can certainly post what happened to you in a balanced way and say you don't recommend them but don't get into the "this place is sh*t" type rant. Let the facts speak for themselves.
 
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The Volvo fella must have chickened out of it.

Anyone reading a forum knows that an anonymous person writing it is expressing their opinion... which is how the Review sites get away with it.

If someone goes off on some un-warranted made-up rant, then they'll be quickly contradicted or their voice will be the only one out there.

On the other hand, if other people have had similar poor experiences and kept quiet, they might be persuaded to also speak up and chip in. Not saying that the garage in question here is full of sex pests... but look how that Jimmy Saville business finally came to light.

The only people who have anything to be afraid of by having their customers discussing their experiences are people who are negligent or offer sub-standard service. Every garage has their own horror stories but if I wrote "That garage... <rant>.." about a generally good place, then there would be dozens of counter-posts saying that other experiences were miles better. Everyone would see that it was just maybe one of those things, or that circumstances just didn't go right on that occasion.

Missing something like a cracked sub-frame... okay.. sounds bad... but on the other hand, does that make the garage a disaster based on just one missed defect, which may have then got a lot worse? I dunno... nobody is posting anything else to help persuade me one way or the other...

Post away, I say...


Ralf S.

No bullets for Chaingun..
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(Post Link) post #10 of 25 Old 07-11-13 Thread Starter
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Quote:
Originally Posted by Autolusso View Post
Hi Pete, I hope you are not referring to us! I know was not there when you collected your cars yesterday, please talk to me if there is an issue

Ned
No Ned! definately not, you're place actually helped me get a grip on what was needed to sort my car out when the other garages just kept telling me everything was fine. Ive already passed on recommendations and some business is coming your way

No, this place is in northampton, and if it were someone asking me where NOT to go this place would be my first place to avoid. The couple of times Ive had to deal with this place Ive managed to generate a little story of negatives. (Im actually building a list of bad places, there are loads in the area!). By bad I dont just mean the reception was arsey or the like, i mean things like putting tyres on, not balancing the wheels, charging me £500 for £200 work because the AA dragged me there and im stuffed, then two days later something else goes for £500 and its a damn coincidence.... but those garages are off the hook as it were, as theyre generic garages, I have no real proof, I just wont go there again nor recommend them, thats all I can do.

This garage in northants however is blatantly not right, the guy has admitted to lying to customers and his practise is shameful. Talking to others who've been there they also picked up on some 'fishy' goings on.

Tell me if this is right and ask yourself if you could recommend them! If you like a story, read on, if you want the bullet points just skip to the summary:

Firstly my mate takes his 159 there for a blown bulb. He gets the car back and the old bulb is knocking around in the light cluster. After much huffing and puffing, the mechanic finally puts it right but he was willing to leave it there and made my mate feel like he was being put out for asking! He got the cambelt done, 650 quid for the basics.

I laugh it off with my mate and hope its just a one off, but its on the way to my workplace so ideal really for quick work and apparently he has a loan car for free use, and appears to have been ok for my mate whos been going there for a while, great I thought.

I drop the 147 in for a pre-check and MOT, asking him to look over it before hand to see if its worth it and we discussed cambelts and how I was concerned it needed doing ASAP – he went “yeah well, if it came in with a snapped cambelt, it would be 1500 quid to fix, see if you can find a car like this for 1500, you can't” - So.. dont worry yeah? Hmm. And 1500 quid? Sounds steep.

He gives me the keys to the loan car... His golf clubs are in the back as hes got to shoot off after work – yeah, this isnt a loan car this is HIS car! Not a deal breaker, ive got a car for work I guess...but not exactly professional, no idea where the insurance lies.. ive not signed anything either.

The car passed the MOT with flying colours, by his buddy he sends all the cars to, literally over the trading park.

I go back to get the car, we talk about my 156 and how I need it looking over and a clutch fitting at some point - “You got the bits? then its £250ish – you got the flywheel though yeah?” No. “Oh I wont even touch it without getting the flywheel done, you need to get it done or you'll get ALL sorts of problems” Oh.. so how much, “700 extra for a flywheel”. He told my mate with the 159 the same thing - £1500 all in :/ MotorVogue, official Alfa dealer quoted £800 for a clutch change. I later find out the flywheel is not required and its a £500 job from autoLusso.

I drop the 156 in for a wishbone, potential 2 hour job he says due to corrosion. I say my brakes are ****.. he comments “yeah well Alfa dont think about actually stopping the car, brakes are always ****” - again, ill just leave it then? I drive away in the other loan car, the posh MiTO because the loan car need some work doing to it (?? I cant see it anywhere – its an alfa garage, I presume HE would be fixing it??) Turns out the MiTO is a CUSTOMERS CAR, and the reason he wanted it back by lunch is because he's told the customer the cars not ready yet (fobbed her off) and she'd be coming to collect it later!!! CUSTOMERS CAR! My mates now thinking his 159 has been driven around in and if the cambelts been done at all! What if Id crashed it?? Insurance?? Been spotted BY the customer out in THEIR car? Just wrong. But it didnt matter because and I quote “Some advertising woman owns it, its not really her car anyway as its her work one and she uses another one in the meantime” It shouldnt matter. He'd had the mito 2 weeks as well, all for a wheel bearing change.

I get mine back, theres 8 miles on the car and its covered in mud – where the hell has mine been?? all for an upper wishbone?? The whole park is tarmac, where's the mud come from?

I pay up and walk away, feeling very uneasy – so I get the cars in to autolusso for a checkup and a cambelt on the 147 and a going over of the 156 the week before.

So heres the bit where I really get pee'd off,

I get to Autolusso, Ned tests the brake fluid – its completely shot and full of water, it needs changing now. (alfa brakes are all crap right?!) Its supposed to have been changed and mr northampton didnt want to know.
I wont go into the rest of the 156 troubles but it had a full list anyway all of which I could see with my own eyes and none of it advised or cared about by any other garage, so thanks to Ned on that.

Secondly, Ned calls me, Ive got to come see the 147 to believe it – so we do. The cambelt went ok, but the rear suspension arms are is completely bent and ones cracked! Its obviously been like that for a while but its on its last few mm, I could bend it with no trouble – the penny drops when the girlfriend sees the damage – she'd reversed into a boulder. Fair enough, accidents happen but this had PASSED an MOT days before! She could see it, I could see it, ANYONE would have seen it. It was point blank dangerous – again, not spotted at the alfa place, not spotted on MOT (really??). The tyre now bald on the inside shouldnt have passed anyway!

We've had kids in the car, various journeys with it like this, its just makes me angry to think about.

Ned also shows me the water pump bearing, its got loads of play in it.. .£1500 just waiting to roll in for matey boy in northampton! Pfft.

To summarise then:

147 passed the MOT with a dangerous cracked rear suspension arm and worn tyre – not spotted at MOT or precheck.
Customers cars loaned out to other customers and then lied to about timescales. - If he lies to them he must lie to me too surely.
Unexplained mileage on my car.
Over quoting for work and giving expensive advice (cambelt snap repairs £1500 instead of £850, £1500 clutch change advice, £900 at dealer network, £500 at lusso)
Low standards of work (leaving old bulbs in the light cluster, laughing off my brake concerns, golf clubs in the loan car)

How can I possibly recommend them?? Ive advised my mate gets the 159 clutch done at AutoLusso, hes going there soon.

You can probably guess the garage name by googling, its not exactly the most inventive of names, its in northampton and the do alfas :/

Rant over.

================================================== ==========
04 156 1.9 JTD 16v 140 Dark blue Veloce 110k
54 147 1.9 JTD 16v 140 Silver Lusso 115k - WRITTEN OFF
Location: Northampton

Some swear by their Alfa, I swear at mine!
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(Post Link) post #11 of 25 Old 07-11-13 Thread Starter
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oh yeah...
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Wow. Though I have had a specialist garage in the past that wasted used to touch my clutch without me first agreeing to get the flywheel done.

I refused and AA took it down to Autolusso for me ��
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We put pictures of the arm on our Facebook page

That was a Wow and a half

https://www.facebook.com/photo.php?f...type=1&theater

Please you are happy with the work we have done

Ned
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Originally Posted by RugbyPete View Post
No Ned! definately not, you're place actually helped me get a grip on what was needed to sort my car out when the other garages just kept telling me everything was fine. Ive already passed on recommendations and some business is coming your way

No, this place is in northampton, and if it were someone asking me where NOT to go this place would be my first place to avoid. The couple of times Ive had to deal with this place Ive managed to generate a little story of negatives. (Im actually building a list of bad places, there are loads in the area!). By bad I dont just mean the reception was arsey or the like, i mean things like putting tyres on, not balancing the wheels, charging me £500 for £200 work because the AA dragged me there and im stuffed, then two days later something else goes for £500 and its a damn coincidence.... but those garages are off the hook as it were, as theyre generic garages, I have no real proof, I just wont go there again nor recommend them, thats all I can do.

This garage in northants however is blatantly not right, the guy has admitted to lying to customers and his practise is shameful. Talking to others who've been there they also picked up on some 'fishy' goings on.

Tell me if this is right and ask yourself if you could recommend them! If you like a story, read on, if you want the bullet points just skip to the summary:

Firstly my mate takes his 159 there for a blown bulb. He gets the car back and the old bulb is knocking around in the light cluster. After much huffing and puffing, the mechanic finally puts it right but he was willing to leave it there and made my mate feel like he was being put out for asking! He got the cambelt done, 650 quid for the basics.

I laugh it off with my mate and hope its just a one off, but its on the way to my workplace so ideal really for quick work and apparently he has a loan car for free use, and appears to have been ok for my mate whos been going there for a while, great I thought.

I drop the 147 in for a pre-check and MOT, asking him to look over it before hand to see if its worth it and we discussed cambelts and how I was concerned it needed doing ASAP – he went “yeah well, if it came in with a snapped cambelt, it would be 1500 quid to fix, see if you can find a car like this for 1500, you can't” - So.. dont worry yeah? Hmm. And 1500 quid? Sounds steep.

He gives me the keys to the loan car... His golf clubs are in the back as hes got to shoot off after work – yeah, this isnt a loan car this is HIS car! Not a deal breaker, ive got a car for work I guess...but not exactly professional, no idea where the insurance lies.. ive not signed anything either.

The car passed the MOT with flying colours, by his buddy he sends all the cars to, literally over the trading park.

I go back to get the car, we talk about my 156 and how I need it looking over and a clutch fitting at some point - “You got the bits? then its £250ish – you got the flywheel though yeah?” No. “Oh I wont even touch it without getting the flywheel done, you need to get it done or you'll get ALL sorts of problems” Oh.. so how much, “700 extra for a flywheel”. He told my mate with the 159 the same thing - £1500 all in :/ MotorVogue, official Alfa dealer quoted £800 for a clutch change. I later find out the flywheel is not required and its a £500 job from autoLusso.

I drop the 156 in for a wishbone, potential 2 hour job he says due to corrosion. I say my brakes are ****.. he comments “yeah well Alfa dont think about actually stopping the car, brakes are always ****” - again, ill just leave it then? I drive away in the other loan car, the posh MiTO because the loan car need some work doing to it (?? I cant see it anywhere – its an alfa garage, I presume HE would be fixing it??) Turns out the MiTO is a CUSTOMERS CAR, and the reason he wanted it back by lunch is because he's told the customer the cars not ready yet (fobbed her off) and she'd be coming to collect it later!!! CUSTOMERS CAR! My mates now thinking his 159 has been driven around in and if the cambelts been done at all! What if Id crashed it?? Insurance?? Been spotted BY the customer out in THEIR car? Just wrong. But it didnt matter because and I quote “Some advertising woman owns it, its not really her car anyway as its her work one and she uses another one in the meantime” It shouldnt matter. He'd had the mito 2 weeks as well, all for a wheel bearing change.

I get mine back, theres 8 miles on the car and its covered in mud – where the hell has mine been?? all for an upper wishbone?? The whole park is tarmac, where's the mud come from?

I pay up and walk away, feeling very uneasy – so I get the cars in to autolusso for a checkup and a cambelt on the 147 and a going over of the 156 the week before.

So heres the bit where I really get pee'd off,

I get to Autolusso, Ned tests the brake fluid – its completely shot and full of water, it needs changing now. (alfa brakes are all crap right?!) Its supposed to have been changed and mr northampton didnt want to know.
I wont go into the rest of the 156 troubles but it had a full list anyway all of which I could see with my own eyes and none of it advised or cared about by any other garage, so thanks to Ned on that.

Secondly, Ned calls me, Ive got to come see the 147 to believe it – so we do. The cambelt went ok, but the rear suspension arms are is completely bent and ones cracked! Its obviously been like that for a while but its on its last few mm, I could bend it with no trouble – the penny drops when the girlfriend sees the damage – she'd reversed into a boulder. Fair enough, accidents happen but this had PASSED an MOT days before! She could see it, I could see it, ANYONE would have seen it. It was point blank dangerous – again, not spotted at the alfa place, not spotted on MOT (really??). The tyre now bald on the inside shouldnt have passed anyway!

We've had kids in the car, various journeys with it like this, its just makes me angry to think about.

Ned also shows me the water pump bearing, its got loads of play in it.. .£1500 just waiting to roll in for matey boy in northampton! Pfft.

To summarise then:

147 passed the MOT with a dangerous cracked rear suspension arm and worn tyre – not spotted at MOT or precheck.
Customers cars loaned out to other customers and then lied to about timescales. - If he lies to them he must lie to me too surely.
Unexplained mileage on my car.
Over quoting for work and giving expensive advice (cambelt snap repairs £1500 instead of £850, £1500 clutch change advice, £900 at dealer network, £500 at lusso)
Low standards of work (leaving old bulbs in the light cluster, laughing off my brake concerns, golf clubs in the loan car)

How can I possibly recommend them?? Ive advised my mate gets the 159 clutch done at AutoLusso, hes going there soon.

You can probably guess the garage name by googling, its not exactly the most inventive of names, its in northampton and the do alfas :/

Rant over.
Rugby Pete, totally shocking and obvious cowboys, i live in northampton and even though i only use Neds place for my GT it would be nice to know who these monkeys are so i can let my mates know to keep away. If you dont want to name and shame a pm will do mate
 
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Stick the name of the company in the thread. These issues can be supported by the MoT document and the receipt and the pics from Autolusso.

There is no problem with publicising bad service if it is prove able. This clearly is. Where in Northants is best avoided? I ask because public shaming is vital to stop others being stuffed now the relevant authorities don't care.
 
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Quote:
Originally Posted by Ralf S. View Post
The Volvo fella must have chickened out of it.

Anyone reading a forum knows that an anonymous person writing it is expressing their opinion... which is how the Review sites get away with it.

If someone goes off on some un-warranted made-up rant, then they'll be quickly contradicted or their voice will be the only one out there.
They may have chickened out but then would you like to fight a defamation case? Expressing opinions is fine, posting libellous/defamatory remarks is not. Some of Pete's posting could be construed as defamatory. I know the previous AO owner (Ian) was quite sensitive to this and there was a lot of discussion around some negative postings about particular businesses where this whole question came up.

So posting facts that can be backed up with evidence in a balanced way and expressing an opinion (eg I personally would not recommend this garage) isn't going to cause trouble.
 
(Post Link) post #17 of 25 Old 08-11-13 Thread Starter
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Yeah, Im not a troll wanting to get this forum in trouble, hence my hesitance, however I DO want to let those int he area know what Ive experienced.

Tell you what, I saw a terrible review on Yell the other day for a garage, maybe i should do that and just provide a link
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wow, put in alfa and wellignborough into Yell and the other garage there has bad reviews too!

Both listed, both bad. The one im on about is second in the list.
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Looks like 'Sandra' beat me to it with her review


Northants Alfa Romeo, Wellingborough | GARAGE SERVICES - Yell
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Sandra sounds a lot like you pete
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Sandra? Who is Sandra........
 
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This thread has really surprised me about the Independent Alfa Romeo dealer in Northamptonshire. I have been using them for the past 3 years for my 159 after switching from Motorvogue who I found to provide an irregular service and expensive as you would expect from main dealer prices. I have always found the guy to be very knowledgeable and friendly and has always diagnosed and fixed my car at a good price when things went wrong such as an egr valve for example. I too have driven the same courtesy car with his golf clubs in the bag but I didn't expect anything else really being a sole indy on an industrial estate I felt lucky to get a courtesy car at all.

Im sorry to hear about your experiences and your friends experiences at this place. But its certainly not what I have experienced yet - Touch Wood! But I will keep an eye out from now on.

(And no I don't have any associations with this garage before anyone asks)
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Quality of service does change over time.

They did the Selespeed pump on my car in 2007. Did a good job. Bit steep, but fine.


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The thing is a lot of garages will quote an inflated price at certain times

If they already are full of bookings so would have to pay overtime to cover the work
Or
They simply don't like doing that job on a particular car

Working in the trade I see it and hear it all the time
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Shocking review from Sandra
 
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