Wading in a touch off topic, but you bought a second hand car, there was a tear in the drivers seat, it isn't a warranty claim as it was probably caused by the previous owner. Yet you want Alfa UK to stump up another £250 because you misread a voucher that covers an act of goodwill over some damage that was not the companies fault, nor are they in any way responsible for.
I'm not a business person, but I'd suggest you're asking a bit much!
Alfa offered a voucher that was £100 more than the repair cost of damage they aren't remotely to blame for, you chose not to read it fully, and want more from them? If it were me, I'd say no too.
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I dont think your comments are off topic at all.
In reply to the points you have made:
The car was purchased secondhand from an Alfa Romeo main dealer with the first owner being Alfa UK with 9000miles on the clock. The car was a private purchase and I dont tend to change my cars frequently i.e. AlfaSud 5yrs, Alfa 75 7yrs, Alfa 146 10yrs, Alfa 33 21 yrs, Alfa Sprint Trofeo 4yrs.
I asked for the vehicle history before purchase and was advised that the only work that had been done out of the ordinary was the aerial had to be replaced as it had been stolen.
At the time of purchase there was no indication of a fault in the drivers side panel on the squab. About a year after buying the car was the first time that the tear was noticed. As my wife works at an upholster's they took a look and advised that it appeared to them to be a defect in the vinyl side panel (weren't the Ti's advertised as having a leather interior?). I did a search on the forum and found out that several other people had had the same problem in the same location. Doesnt sound like a coincidence?
It was at this point that I advised Alfa of the warranty issues that I had with the vehicle with 6months still remaining. In fairness the car on second attempt went back to the dealership that I bought the car from and they assessed the car and agreed with everything apart from the seat. They had someone come out and take a look who then left a blue mark on the tan leather interior on the joint of the split. The mesh backing behind the vinyl had no tears or splits that would indicate that I had pierced the side panel causing the tear.
As a manufacturer Alfa are liable for producing a product that is fit for purpose. My dispute is that if a seat tears in 2yrs ish / 20k miles that isnt fit for purpose. They could not explain how the tear had occurred and what I might have done to have caused it.
Alfa were also advised of the seperate quote for repair but declined to either reimburse me directly or have the invoice sent to them so it was their choice what they sent me and how much the value was. I just wanted the seat repaired. If Alfa had done it the Dealer quoted me £440 for the parts.
I dont want them to stump up another £250 I want them to honour the original offer they made or provide me with the goods that I am after (incidently is less than £250)
You are right about not fully reading the voucher. How many of us do? No mention was made in the telephone conversations about the duration of any offer. I read the letter where no mention of a life was made. I read the front of the voucher with lots of big font, flashy graphics stating goods or services to the value of. I didnt read the plain back to the voucher where in the same font as everything else on the back it says "valid for 12 months".
My issue is why wasnt it made more obvious that the goodwill gesture was only valid for 12 months? They were good enough at laying it on thick with the goodwill but didnt highlight their concerns at the longevity of the offer.
In the world of big finance then £250 is nothing to Alfa. They probably blow that on tea and coffee in a week. The bigger the amount then maybe I can understand but accountants also understand averages, God knows I have to deal with them enough. Why dont they highlight the fact that we are doing this but it does have a life. If you havent spent it by then unfortunately you lose it. End of.
Ultimately I dont think that Alfa UK have dealt honourably with me. Perhaps thats a word that doesnt translate or mean anything any more?