good for you R50!
unfortunately, to add some balance, my recent experience with swintons has been horrendous.
i renewed my insurance on the 156 a couple of months ago, with swintons, with the reasoning that although they weren't the cheapest, they were supposedly a brokers that has local branches and supposedly great customer care.
sooo... when it came to say my sad goodbye to the 156 and hello to a citroen c2, i thought it would be a trivial thing to get swintons to switch cover. How wrong could i be?!
firstly, they quoted my wife a premium of nearly £800 (the 156 was only £400) and when my wife protested, they said this was not the price that the current insurer was offering, but was indeed a new quote. they then changed tack and said that the current insurer would do the change for an extra premium plus an admin charge of £85 for a mid term change of vehicle.
reluctantly we accepted this, but a few minutes later, i did a comparison site search and found a new policy, through swintons themselves, was only £360 (about £150 less than what we are now paying). we called them back, providing the quote reference number and asked them to investigate. Surprisingly, they couldnt find the quote and couldn't switch our policy to the new quote.
with a massive sigh, we reluctantly agreed to stick with what we had and were prepared to pay the extra £16 per month for the rest of the term (approx 9 months) as we didnt want to incur any cancellation fees.
However, my mind has now been changed. Today my wife phone and asked them to change the direct debit date to the 20th of each month, instead of the 19th, as it falls on her pay-day.
not only could they not oblige (they can do the 13th, but not the 20th!!), but she was also given a lecture on monthly budgeting by a condescending branch staff member, and then just before the end of the conversation, asked if she would like buy personal injury insurance!!!
sod (i'd use a stronger word beginning with "f", but i cant) the cancellation fee... these morons are being wiped from my life and finances as of tomorrow, along with a massive, massive complaint (and maybe some dog eggs through their letterbox)