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(Post Link) post #1 of 32 Old 24-06-08 Thread Starter
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Not Happy Dealer Customer Service

Well given the ARUK's Head Honcho's mission is to improve Customer Service it ain't going too well IMO

I won't go back over my past experiences with my 'supplying dealer' but I thought I'd found a really good replacement for them... until these last two weeks & now I'm not so sure !!

I've been trying to and book my car into an "ARUK Flagship Dealer" ('s) Service Centre have a 9000 mile oil and filter change - yes I know the scheduled interval is 18000 - only to be informed each time I call that either "They're on the 'phone at the moment" or "They're with someone at the moment" !!

So now after two weeks of trying, an average of one 'phone call every two days, four messages (name and number type for a call back) left with main reception and an on-line 'Request A Service' form filled in and submitted later, I've heard nothing back !!

WTF is going on

Looks like AD will be getting my business instead (well they might as well do the oil/filter change at the same time as doing the upgraded front discs and pads )

It's a real shame as last time I used this particular dealer the service was second to none !!

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Re: Dealer Customer Service

To be fair mate it's not what you know it's who you know - want me to fix it






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Re: Dealer Customer Service

Dealers can be a pain Nomes - sometimes a quick e-mail will resolve the problem.

Has there been a change of management at the dealer

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Re: Dealer Customer Service

I think I'll have a word on Thursday evening
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Re: Dealer Customer Service

One of the ones that posts on here? It wouldn't hurt to give them a quick prod in public (if you know what I mean).....

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Re: Dealer Customer Service

Oil & filter change? I think you're losing touch with your roots Nomad, jack the flamin' thing up and get your hands dirty doing it yourself!
 
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Re: Dealer Customer Service

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Originally Posted by Ferryman_1957 View Post
One of the ones that posts on here?
Maybe Nigel

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Originally Posted by Ferryman_1957 View Post
It wouldn't hurt to give them a quick prod in public (if you know what I mean).....
I think I may have already done that mate

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Re: Dealer Customer Service

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Oil & filter change? I think you're losing touch with your roots Nomad, jack the flamin' thing up and get your hands dirty doing it yourself!
But I might get Oil on my freshly done roots

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Re: Dealer Customer Service

...at least it won't be grey, and it might even encourage growth...
 
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Mooney Re: Dealer Customer Service

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...at least it won't be grey, and it might even encourage growth...
A good point... well made
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Re: Dealer Customer Service



PS the engine's at the front
 
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Re: Dealer Customer Service

'least you've still got a warranty.

My sales guy has yet to get back to me about
remedying my lack of a 3rd year guarantee.
 
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Re: Dealer Customer Service

I still find that amazing Nev. A brand new 'premium brand' car with only 2 yrs' warranty. Hang your head in shame, Alfa!
 
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Re: Dealer Customer Service

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PS the engine's at the front
Thanks for the tip dude

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Re: Dealer Customer Service

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'least you've still got a warranty.
My sales guy has yet to get back to me about
remedying my lack of a 3rd year guarantee.
Indeed... that reminds me I need to investigate getting my 3rd year transferred away from the supplying dealer !!
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Thanks for the tip dude

I only know this because I put a suitcase under the lid thingy at the front of my car when I went on holiday and it caught fire on the Motorway!
 
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Mooney Re: Dealer Customer Service

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I only know this because I put a suitcase under the lid thingy at the front of my car when I went on holiday and it caught fire on the Motorway!
Having met you.....





























that actually doesn't surprise me !!

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Re: Dealer Customer Service

...at least I can find my way to the Motorway!
 
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Re: Dealer Customer Service

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...at least I can find my way to the Motorway!
Oooo you Liar
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Re: Dealer Customer Service

I also found the "not picking the phone up" thing to be VERY annoying on 2 occasions when I was trying to get some work done on my Brera.
The same dealer was also guilty of doing the "I'll get someone to return your call" thing, & they don't. A call to the dealer principal; eventually got it sorted, but it shouldn't have to be dealt with by the head honcho.
AMC Chelmsford, unfortunately.
This is the biggest problem with Alfa ownership, in my opinion. The cars are fab, but the dealers don't have the same pride in their product that the owners tend to have.
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Oooo you Liar
...well OK, but when that Jumbo Jet carelessly nearly ran into me, he could have at least checked his mirror!
 
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Re: Dealer Customer Service

I think I know which dealer you are talking about, as I have had the same problem in the past.

Only (slightly) sour part of an otherwise good dealer experience.
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Re: Dealer Customer Service

Maybe you should contact AR Experience. Supposed to be run by JD Power and I've had frequent calls from them asking how I'm getting on. If ARUK are to deal with poor dealerships they need to find out who's causing problems in the first place.
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Re: Dealer Customer Service

Quote:
Originally Posted by Fraser View Post
Maybe you should contact AR Experience. Supposed to be run by JD Power and I've had frequent calls from them asking how I'm getting on. If ARUK are to deal with poor dealerships they need to find out who's causing problems in the first place.


Agreed, or ARUK direct. Whilst there is some mileage in telling us all about it from a human interest point of view, I'm afraid not one of us is going to do a damned thing about it for ya



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(Post Link) post #25 of 32 Old 25-06-08 Thread Starter
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Re: Dealer Customer Service

I didn't realise I was asking any of you to do anything about it
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