AO Silver Member
Join Date: Apr 2007
Location: Orpington, Kent
There’s a story about buying my Giulietta, and now it can be told.
Saw exactly the car I wanted (right age, mileage and colour) on the website of Arnold Clark in Bolton, at a very good price. Being 257 miles from home I wasn’t about to pop in, but they offered (for £95) to transport it to a trading estate at Lingfield in Sussex where I could test drive it. I read the documents as implying I was committed to buying, but they put in writing that I wasn’t, and their people at both locations were helpful and accommodating without being pushy.
Inspected it – immaculate. Drove it – fine. Various details were just as I’d choose them: the grey mock-carbon fibre trim, the 17” five hole wheels, cloth upholstery for veggie daughter, even down to manually-operated carbon grey mirrors.
Two weeks into ownership: engine warning light. The fault codes were read by Day & White’s at Brands Hatch, and showed the multiair unit was on the way out.
There’s no suggestion Arnold Clark knew of this problem – there’s no way they could have. The real test of a business is how it handles things that go wrong. I spoke to David Griffin, the General Manager at Bolton, and we discussed returning or fixing the car, and which would suit each of us best. It was like a series of friendly chats trying to solve a problem together. In the end I had the multiair unit replaced at the garage of my choice (the excellent Day & Whites) and Arnold Clark sent me a cheque to pay the bill.
Result: I have a car in excellent condition, paid a very reasonable price for it, and have nothing but praise for Arnold Clark.