How feckin useless can one company be? RAC Autowindscreens rang me this morning, and told me they would be coming out tomorrow at 13:00.
No more than 2 minutes later my phone rings again... Different number...
"Hello, It's RAC Autowindscreens, when would you like us to come out?"
When I told him someone had just rang and made an appointment, he basically branded me a liar and questioned whether I had called another company such as Autoglass - "It must have been them that rang."
"Umm, no, it was RAC mate!"
So anyway, I give him the number that rang previously- "Oh, that's another branch" (Yes... well done
) "Dunno why they've got the job, we are closer, I'll ring them and get the job changed to us and give you a call back."
3 Hours later and I've heard nothing. So I ring them back.
"Oh yeah mate, the other branch are gonna do it, bye." Arrogant RS!
Had a quick think, hang on a minute, I can't believe they have an original Alfa screen in stock, so I rang them back.
"Oh no mate, nothing here about an original screen. Anyway, you'll have to pay for it if you don't want a pattern one. We've got a deal with your insurance company" To which I replied "Well, when I rang on Saturday, this wasn't a problem so I suggest you speak to my insurance company about it."
Got off the phone to them and rang Admiral insurance. "Of course sir, you want genuine parts on your beautiful car." (Actual words too
) "No problem, we'll ring RAC and get them to order you one in."
5 minutes later, Admiral rang back and said "We have confirmed with RAC that you are to have an original Alfa Romeo windscreen, with just your normal excess to pay. They will call you within the next few minutes to arrange an appointment."
4 HOURS later, they did. Claiming they
had contacted Admiral!
I just hope they are better at fitting than organising.
I won't be driving to the workshop now, as the screen cracked this morning and is creaking a hell of a lot and wouldn't trust it to make the journey, so they are coming to me on Monday!