blimey - never heard of that - what's the problem with them?
people were buying warranties and then finding many (if not most) things were not covered when they tried to claim.
warranty direct said the terms and conditions are clearly stated and it is the customer's responsibility to read the fine print.
customers said they expect certain things to be covered without the need to read every line of the T&C's, and they should have been advised better at the time of purchase.
personally i think warranty direct are correct and they should be allowed to sell anything they want, its the buyers job to find out what they are buying.
i remember one of the main complaints at the time (2004) was the £300 excess £500 maximum claim clause. if your car needed any work at all you had to pay £300, even if it was a £10 repair. the most you could claim was £500 per job, so the most you could possibly save was £200 per job and in most cases it would be cheaper to go to a garage because most jobs cost less than £300.
i dont know if the £300 excess £500 maximum claim clause is still in use, i dont think it will be after all the bad press but you never know. read the T&C's.