To recap my previous post.
My 1.9 jtd's belt snapped it's belt at 51000 miles,the car had a full alfa service history,bought from an alfa franchise.
After a few calls to independent experts to make sure i knew what i was talking about i decided to claim against alfa for the cost of the repair,no valves are damaged as the 16v has destructable rockers,which is £750.I called the office of fair trading and was put onto a department called Consumer Direct,they gave me valuable advice on how to go about the claim.
After a few calls betwen alfa and the dealer i bought the car from(caledonia motors preston)it was decided to take the car to my nearest franchise which is western alfa in perth to see why the belt snapped.
At first alfa customer care knocked back my claim saying the failure was due to the waterpump siezing which is fair wear and tear,to which i replied"on this car the timing belt change is 72000 miles according to you're service intervals,the only time the water pump can be checked is at this time,it was told to me by a alfa mechanic that at this time they advise replacing the waterpump but there's nothing in your service book thay says this must be done,so for you to say to me that this constitutes wear and tear is ridiculous and i'm prepared to go to the office of fair trading on this matter".
The customer care chap said he would discuss it with his boss and get back to me.
I then called Caledonia motors and told the thal alfa had refused the claim and i had no choice but to pursue then for the cost of repair .Apparently in ther sale of goods act the car must be built for purpose,expected to last a reasonable amount of time and as i only had the car 3 months i didn't think this was so,also as i hadn't had the car for 6 months there is a burden of proof which says the dealer must prove(in this case)that the waterpump wasn't in the process of siezing when i bought the car and that i was prepared to go to the OFT if they weren't prepared to help.I then get a call from alfa customer care saying they will pay 50 o/o of the cost.
To caledonia's credit they agreed to pay for the whole repair and pursue alfa for it(so thanks there are due) so when i told alfa were paying half they were happy to.So happy days.
So to anyone out there who has the same kind of problem as i did argue your side and dont let them away with it,get expert advice and stand your ground they rely on people thinking ah well thats it then when they say no.
Again full credit to caledonia as i dont personally believe it's their fault i think its a fault with the car its self.