The customer services is just a disaster, i had list of of things i wanted them to look into nothing at all major, but i wanted them to reduce the alarm sensitivity. They didn't do any of the things and thanks to my knowledge on this forum, it was clear that i knew more about the car than the engineer i was talking who hadn't actually serviced a QV before. When i asked, that shouldn't the QV be serviced by a specialist engineer, he is not at all, its not any different to another car.............
You really feel the where the costs have been cut, compared to a premium dealer when it comes to customer services.
Went to Glyn Hopkin in Romford, which is as far as I can tell, is the only Alfa main dealer for the whole of NE London, to enquire about a Veloce yesterday.
Now, I am no expert, however even with only a few weeks’ of forum-lurking, article-reading and configurator-using, I could tell it was amateur hour.
1. Was shown a diesel example and informed it was a Quadrifoglio that could do “210 mph”. I was too polite to point out that I couldn’t see the four-leaf clover badge on the wing.
2. I specifically wanted to see colour samples and wheel variants. Was told there was no such material, not even any brochures I could take away with me.
3. Was eventually taken for a test drive in a grubby Veloce with the “ce” broken off the “Veloce” badge. Didn’t get that feeling that a potential customer should; of being courted by a dealer making it’s best effort to sell.
4. As I was finishing the test drive, I asked to have a look under the bonnet. 2 salesmen were unsuccessful in finding the bonnet release after 5 minutes of searching. The manager (whom I was told had a Giulia as a daily driver) came out and took a further 5 minutes of fumbling to get the bonnet open.
It all felt really amateur, and it wasn’t as though I’d turned up out of the blue. I had booked the appointment a few days in advance.
Of course, this may not be a reflection of the servicing department there. But in a restaurant, if the front of house staff don’t inspire confidence, you are likely to suspect the chefs aren’t Michelin-star material.