Servicing a QV in London - Alfa Romeo Forum
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(Post Link) post #1 of 14 Old 10-05-19 Thread Starter
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Servicing a QV in London

Hello Guys

I need some advise, my QV is due its 2 service next month. Does anyone have any advice on where to get it serviced in and around London. I live in the North each and had it services at Glen Hopkins in Ilford which was a disaster and i want to avoid that place at all costs. Any recommendations will be helpful.

Thanks
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I use D Salmon in Colchester and have been very pleased with their service and attitude! Even replaced the aerial on my QV without asking .

Maybe too far from London though
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why was gh ilford a disaster? what happened?
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I took my 500x to Glyn Hopkins Ilford, the 1st service it came back with red dust all over the drivers seat, not the end of the world, next service I asked them about the rear discs being scored they didn't really investigate it just presented me with a list of excuses as to what it could be but didn't really want to entertain a warranty claim. As the pads have a lot of life I just plan to change the discs in the future. I only serviced it there to satisfy the warranty, I certainly wouldn't give them a QV
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I've had three services at Palmers in Hemel Hempsted. Not that far from North London. Always had good service.
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Ancaster in Dartford are near to the M25 in South East London and do a good job including on QVs.
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Conflicting opinions/experiences.....

I bought my QF from the Palmer entity in Hemel. The purchasing experience was one of lack of integrity and veracity, shysters in a word. That was in september 2017.... never been back and chose to get a first service and a couple of warranty issues sorted out at Glyn Hopkin in Hatfield. I found them quite unusual for part of a pretty big outfit. A very attentive, knowledgeable, organised and decent team.

Don.
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(Post Link) post #8 of 14 Old 11-05-19 Thread Starter
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Originally Posted by tpmmpt View Post
why was gh ilford a disaster? what happened?
The customer services is just a disaster, i had list of of things i wanted them to look into nothing at all major, but i wanted them to reduce the alarm sensitivity. They didn't do any of the things and thanks to my knowledge on this forum, it was clear that i knew more about the car than the engineer i was talking who hadn't actually serviced a QV before. When i asked, that shouldn't the QV be serviced by a specialist engineer, he is not at all, its not any different to another car.............

You really feel the where the costs have been cut, compared to a premium dealer when it comes to customer services.
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(Post Link) post #9 of 14 Old 4 Weeks Ago
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Quote:
Originally Posted by yh007xb View Post
The customer services is just a disaster, i had list of of things i wanted them to look into nothing at all major, but i wanted them to reduce the alarm sensitivity. They didn't do any of the things and thanks to my knowledge on this forum, it was clear that i knew more about the car than the engineer i was talking who hadn't actually serviced a QV before. When i asked, that shouldn't the QV be serviced by a specialist engineer, he is not at all, its not any different to another car.............

You really feel the where the costs have been cut, compared to a premium dealer when it comes to customer services.
I've had a few discussions with Alfa UK about this exact topic - the need to improve aftersales care around the London dealerships. I tried Thames Slough - while the service desk is polite, they are overbooked (so cars with any issues can take a few days to sort out), often loan cars are not available, and the service desk is not particularly competent at dealing with any warranty issues. They do have a good Master Tech for the QV there though. I've been told the Battersea dealership is owned by FCA but I don't know if that makes them any better. I personally didn't have a good experience visiting St Albans either (haven't used them).
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(Post Link) post #10 of 14 Old 4 Weeks Ago Thread Starter
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I going to try the dealership in Battersea. I had a great experience with the dealership in NUNEATON, when it came to adjusting my alarm. Very knowledgeable about the car.
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(Post Link) post #11 of 14 Old 4 Weeks Ago
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I going to try the dealership in Battersea. I had a great experience with the dealership in NUNEATON, when it came to adjusting my alarm. Very knowledgeable about the car.
Please let me know how you get on. They would be my local service centre if I take the plunge and buy a QV later this year - servicing and after-care is one of the few things holding me back at present (and a wife who wants a new house extension / kitchen / bathroom etc)!
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(Post Link) post #12 of 14 Old 4 Weeks Ago
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Originally Posted by yh007xb View Post
The customer services is just a disaster, i had list of of things i wanted them to look into nothing at all major, but i wanted them to reduce the alarm sensitivity. They didn't do any of the things and thanks to my knowledge on this forum, it was clear that i knew more about the car than the engineer i was talking who hadn't actually serviced a QV before. When i asked, that shouldn't the QV be serviced by a specialist engineer, he is not at all, its not any different to another car.............

You really feel the where the costs have been cut, compared to a premium dealer when it comes to customer services.
Went to Glyn Hopkin in Romford, which is as far as I can tell, is the only Alfa main dealer for the whole of NE London, to enquire about a Veloce yesterday.

Now, I am no expert, however even with only a few weeks’ of forum-lurking, article-reading and configurator-using, I could tell it was amateur hour.

1. Was shown a diesel example and informed it was a Quadrifoglio that could do “210 mph”. I was too polite to point out that I couldn’t see the four-leaf clover badge on the wing.

2. I specifically wanted to see colour samples and wheel variants. Was told there was no such material, not even any brochures I could take away with me.

3. Was eventually taken for a test drive in a grubby Veloce with the “ce” broken off the “Veloce” badge. Didn’t get that feeling that a potential customer should; of being courted by a dealer making it’s best effort to sell.

4. As I was finishing the test drive, I asked to have a look under the bonnet. 2 salesmen were unsuccessful in finding the bonnet release after 5 minutes of searching. The manager (whom I was told had a Giulia as a daily driver) came out and took a further 5 minutes of fumbling to get the bonnet open.

It all felt really amateur, and it wasn’t as though I’d turned up out of the blue. I had booked the appointment a few days in advance.

Of course, this may not be a reflection of the servicing department there. But in a restaurant, if the front of house staff don’t inspire confidence, you are likely to suspect the chefs aren’t Michelin-star material.
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Last edited by anj747; 4 Weeks Ago at 05:32.
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(Post Link) post #13 of 14 Old 4 Weeks Ago
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You should have driven a few miles more to Ancaster in Dartford.
They have a nice new showroom with all the colours on display etc.
Also numerous second hand and new cars to look over.
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(Post Link) post #14 of 14 Old 4 Weeks Ago
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Yes, I’ve seen their name mentioned a number of times in this forum. Will definitely check them out and if good, not too far to go for a service.

Last edited by anj747; 4 Weeks Ago at 10:07.
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