Yes, sadly, I just expect better. Certainly they were very friendly when they were trying to get the business, but as I am very well aware of the difference between a Thatcham approved alarm and a tracker: I had the alarm certificate with the papers, i remember checking at the time that i had what they told me they needed -first time around.
Also, being a cautious lawyer, and never having used direct insurance like this (i had until then used brokers) I read all the papers as soon as they came through the post and realized with horror that they wanted a £400+ tracker in return for about £100 saving over my broker's quote
Worse, when i called them they were quick to say i was uninsured, (my fault of course for forgetting to say i did not have a tracker
) which I was told late on Saturday, so i had a sleepless night, worrying that my new car could be stolen with no cover; they did not care
On the Monday I called them and they gave me a short period of cover (i think 3 days) while they checked their records, but of course despite being wrong, they just left me in the lurch. Not that i care, but i have a feeling they may have black listed me for complaining
I have their compensation cheque as a trophy, but I am happy to tell anyone about they way they behaved.
I was genuinely shocked that in order to get their apology (of sorts) I had to file a complaint.
It would be mildly interesting to call for a quote and tape them, so if they forget to tell you all of the conditions, you too have evidence of their statements. What is the betting they will not like that?