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(Post Link) post #1 of 9 Old 18-12-13 Thread Starter
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Ridiculous Cancellation Charges!!

Just phoned adrian flux up who i have been insured with for over 4 years on the trot now to cancel my policy.
Long story short i had a 159 lusso 2.4 insured and swapped it for a 156 2.4 lusso and the price stayed the same which i was happy about, i then got a 159 1.9 TI and was told my insurance would go up by £400 as it now needs to be fully comp I also had to pay the admin fees for changing the vehicle.
I then phone brentacre for a quote and they provided a fully comp quote that was more than £400 cheaper than Flux with a higher mileage allowance.
Phoned adrian flux to cancel the policy and they want to charge me £168!!
After 4 years i would have though they would have atleast tried to do something!
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Could you PM me your name and post code? I'll get this looked into straight away.


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They can't charge you £168 to cancel a policy as they are governed by fair trading practices, i would call them again and speak with a more senior person. By the way i have always found Flux to always be a bunch of crooks!

PS: By the way i see "Dan" has just posted above, he/she is not really Dan and in Trading standards this is misrepresentation when a member of the "Flux" team sits on a computer all day doing a google search for the many negative comments on Flux insurance on a daily basis and tells you to call their premium rate number and you end up with a £20 reduction for a £15 phone call. (Roll Eyes Icon)

PPS: I find Admiral to be more reasonable, but in insurance it is only ever the difference between a rock and a hard place!>

Last edited by EauRouge; 18-12-13 at 13:42.
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(Post Link) post #4 of 9 Old 18-12-13 Thread Starter
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Just to be fair to Adrian Flux. As an insurance provider for 4 years the service i have received upto now has been good, but this has kind of made me realise why alot of people are anti adrian flux and as i say i would not use them again unless they sort something out. Their competitors seem to be overtaking them in terms of price and service at the moment!!
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My wife was subject to that sort of treatment by another ins. broker. They demanded quite a hefty sum. I told her to ignore their letters and texts and they could F/O. If they were that bothered to put it through the county court. They eventually gave up!
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I dont agree with the high charge, but if it's an existing policy you want to stop there would be a charge. I would have thought £15 would be fair, or just let it lapse. I don't see that Dan is claiming he is with trading standards, he appears to be wanting to help.,
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Adrian Flux charge very strong fees because as an intermediary they need to make money on every aspect of the service they provide. They take a cut of the original premium as an administration fee. In their long shpiel that they read out to new customers, they even stipulate that if you cancel, they will not refund their arrangement fee.

When it comes to changes, it is best to call them first and discuss it BEFORE making changes.

In my case, my premium is £399 a year. If I cancelled it now at 7 months in, it would probably cost me more than the lose in letting it run to expiry. The person I spoke to at AF about this when I took out the policy said that there is no refund after 8 months. And the refund before that is in no way a reflection of the amount spent.

I'd suggest that although it is a typical example of the customer paying huge amounts for nothing, the industry as a whole is in line with AFs practices.

Insurance is a cash cow. You have to have it, so you have no choices.

If I could get a mainstream, all in one company to provide my insurance, I would. The problem is the mainstream insurers won't touch my car as it is modified. I am stuck with the specialists.

Admiral generally give good prices, and their admin and refund policies are both more transparent and fairer than AF.

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I cancelled my policy with 'more than' in mid term, £12 admin fee.
Status: might have posted using a phone
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