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Spacecadet
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Non-premium rate numbers for customer support?

Do Adrian Flux have non-premium rate numbers for customer services?

The only ones listed are 0844, which from my mobile (don't have a landline number any more) are 50p a minute! As the good staff at AF tend to leave you on hold for long periods, that can get very expensive.

Also, their callback feature doesn't work. Tried a few times and it keeps saying the time I requested is when they are shut or unavailable. No matter what time or day I request.


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DAN@ADRIAN FLUX's Avatar
 
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Quote:
Originally Posted by AndyMac View Post
Do Adrian Flux have non-premium rate numbers for customer services?

The only ones listed are 0844, which from my mobile (don't have a landline number any more) are 50p a minute! As the good staff at AF tend to leave you on hold for long periods, that can get very expensive.

Also, their callback feature doesn't work. Tried a few times and it keeps saying the time I requested is when they are shut or unavailable. No matter what time or day I request.


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Afternoon,

Apologies if you have had problems.

If you try this one for service, 01553 845817. The line is open weekdays 9am to 5.30pm and saturdays 9am to 4pm.

All the best

Dan.
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Spacecadet
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Nice one.

Thank you.


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crazycarb
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Quote:
Originally Posted by AndyMac View Post

Also, their callback feature doesn't work. Tried a few times and it keeps saying the time I requested is when they are shut or unavailable. No matter what time or day I request.

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I've never had a problem with that service, they've always called me back. Are you asking for calls at 03.00 on a sunday?
 
Spacecadet
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Nope. Tried several times yesterday (Tuesday 29th) with requests between 9 and 11am.

On every attempt I got a red banner saying they weren't open at the time requested. Tried again about 1pm and it started working again.




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Quote:
Originally Posted by AndyMac View Post
Nice one.

Thank you.


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You're welcome

All the best

Dan
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