My insurance was up for renewal on the 156 in July, but I was also looking to swap for a Brera. I called AF and the lady I spoke to was helpful at the time. She price matched what I got on a price comparison site around £365 i think and would waive the fee if i changed the car within 1 month. Great! She did a quote on the Brera but it was coming in at more than £600, not so great as comparison quotes were a little over £400.
Obviously being concerned by this she said if i renewed they would do the same with the new quote as they had done with the renewal. So I think that they will match the price with cheaper quotes. Great, i'll take it.
Come swap over day, there would be an extra £150 on to the premium I had already paid! I was expected around £50 extra. I questioned this and told them what the previous lady had said. She came back and said they never "guaranteed" they would match a price I could find elsewhere. They came down to around £100 on top. Hmmmm, not happy.
The options were, cancel and get £170 back from £365! (about 1 week out of 2 week cool off period) or just pay the extra.
Now it's not the amount that peeved me it was the principle. The lady i spoke to assured me that the previous lady had not "guaranteed" to match the price and so i had not been misled, i thought differently. I suspect it was clever use of language, so i may have been naive. She also said they don't get as much flexibility with matching prices if it's not a renewal. I should have been told this at renewal.
I had to the pick the car up within a couple of hours, so begrudgingly paid the extra. I have been a customer for 5 years now and would expect a little more understanding. I'm not the sort of person who is out to get something for nothing, but I feel like i'd been duped in to taking the policy and then had no way out without losing money.
Moral of the story, if you think you have been promised something, get it in writing!
I won't be renewing with them next year, so they have their £50, but not my premiums for the xx number of years.