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(Post Link) post #1 of 12 Old 20-07-17 Thread Starter
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No confidence in Adrian Flux service

Ive had our S2 Spider insured with Adrian Flux since we bought it late 2014. I had not had it on agreed value until now. I decided as we were going on a 2 week tour to Devon and Cornwall to up the insurance level to agreed value. I sent off a CD containing a scan of the completed form, a scanned valuation letter from Monza Sport and all the required photos plus others, I used a signed for service. Firstly I get a email with an attachment which says:

"We thank you for submitting paperwork in regard to agreeing the value of your vehicle. This has been passed to our specialist Agreed Value Team."

Then an email asking for proof of NCB, to which I reply that I am already insured with them!!!!! Next I get an email asking for a completed agreed valuation form and photos of the interior! The incompetence only gets worse! I phoned up to speak to the person who sent the request, the 16 year girl in 'customer service' says I cant speak to him (makes me think they dont exist). She goes on to insist they dont have the documents I sent, this is despite they have acknowledged receipt in a earlier letter. If I had been given an apology, "sorry we have lost/deleted etc your information, can please resubmit it", but no the customer service girl insisted they had not had it.

If this is the sort of attitude and incompetence of AF, in a matter like this, what could we expect if we had a claim? Well I'm not going to find out, I will be re-insuring with someone else in Oct.

PS, trip went well, 1200 trouble free miles.

Someone said to me, "so whats so special about an Alfa Romeo then?" I told him, "If you have to ask, you wont understand".

Giulia Super Lusso 2.0MA, wife drives 939 Spider 2.2, plus now a 147 1.6 TS whilst the Spider hibernates and there is a 1972 Spider 2000 S2 in the garage for fun days.

Previously, Brera 2.2 Prodrive - 159 SW 1.9JTDm
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It's annoying isn't it when you have the evidence in front of you and the other party act like that.

As you, I move my business.
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similar experience here and in addition the policy went up by a significant amount the following year despite no claims or anything resembling, went with greenlight and found them to be much better.
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Sorry to hear you have been experiencing problems. If you wanted to PM me some details I'd be happy to look into this for you.

Kind Regards
Dan
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Originally Posted by [email protected] FLUX View Post
Sorry to hear you have been experiencing problems. If you wanted to PM me some details I'd be happy to look into this for you.

Kind Regards
Dan
A little too late my friend I would guess that boat has sailed.
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(Post Link) post #6 of 12 Old 21-07-17 Thread Starter
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Dan, it would be interesting to know the background, you PM me your email and I will send you the emails from AF.

Stephen
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Why would you need to send them the emails, if they've sent them they'll have copies in their sent folder.

Surely all they'll need is your name and possibly your policy number.
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(Post Link) post #8 of 12 Old 21-07-17 Thread Starter
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Thats that what I meant really, the email will have the policy number etc for Dan to reference.
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My daughter had similar problems with this company, terrible to deal with. She ended up having to contact the Ombudsman to sort things out.....Never again!
Should remove them from this forum & refuse to advertise or promote their insurance business.
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Dan, it would be interesting to know the background, you PM me your email and I will send you the emails from AF.

Stephen
Sure, you can contact me at [email protected].

Regards
Dan
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(Post Link) post #11 of 12 Old 01-08-17 Thread Starter
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Eventually got my agreed value sorted with AF, even when it was quite apparent that my CD had been lost I could not get the girl in customer service to admit that is what had happened. An honest, "sorry Sir we have lost your documents", would have done them a power of good, Dan are you listening?
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Dan I feel for you as I get the feeling you are trying to do your best, and certainly have in the past, however your company does not support you - quite a few similar observations here...

https://www.alfaowner.com/Forum/alfa-...-policy-2.html

Shame as you will see in the past I've been an advocate - is it an intention to move away from this type of business, just feels like the situation is getting worse.
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