supporting a bank
AO Silver Member
Join Date: Apr 2009
Location: United Kingdom
County: West Sussex
No confidence in Adrian Flux service
Ive had our S2 Spider insured with Adrian Flux since we bought it late 2014. I had not had it on agreed value until now. I decided as we were going on a 2 week tour to Devon and Cornwall to up the insurance level to agreed value. I sent off a CD containing a scan of the completed form, a scanned valuation letter from Monza Sport and all the required photos plus others, I used a signed for service. Firstly I get a email with an attachment which says:
"We thank you for submitting paperwork in regard to agreeing the value of your vehicle. This has been passed to our specialist Agreed Value Team."
Then an email asking for proof of NCB, to which I reply that I am already insured with them!!!!! Next I get an email asking for a completed agreed valuation form and photos of the interior! The incompetence only gets worse! I phoned up to speak to the person who sent the request, the 16 year girl in 'customer service' says I cant speak to him (makes me think they dont exist). She goes on to insist they dont have the documents I sent, this is despite they have acknowledged receipt in a earlier letter. If I had been given an apology, "sorry we have lost/deleted etc your information, can please resubmit it", but no the customer service girl insisted they had not had it.
If this is the sort of attitude and incompetence of AF, in a matter like this, what could we expect if we had a claim? Well I'm not going to find out, I will be re-insuring with someone else in Oct.
PS, trip went well, 1200 trouble free miles.
Someone said to me, "so whats so special about an Alfa Romeo then?" I told him, "If you have to ask, you wont understand".
Giulia Super Lusso 2.0MA, wife drives 939 Spider 2.2, plus now a 147 1.6 TS whilst the Spider hibernates and there is a 1972 Spider 2000 S2 in the garage for fun days.
Previously, Brera 2.2 Prodrive - 159 SW 1.9JTDm