4C Recall - Alfa Romeo Forum
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4C Recall

I received a recall letter today all the way from Turin. It's like no other recall letter I have ever received from any other car manufacturer. It seems 4C owners are 'special' customers after all!

I'll try to post a copy.
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(Post Link) post #2 of 67 Old 28-04-15 Thread Starter
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No matter how I try I can't upload the photo. The recall is basicly:

Engine and gearbox software upgrade for better changes and cruise control

Larger battery

New front shock absorbers

You take your car to your choice of Alfa dealer and its shipped off to one of 2 special workshops before being returned 2 weeks later

Oh and you get a free car care kit and loan car as well!

Last edited by Ullers; 28-04-15 at 21:04. Reason: Added a few words
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Just called my lot, they haven't a clue about what's going on. Had to proactively make them look on the Alfa warranty system for the recall ... they are going to call me back. :-/
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(Post Link) post #5 of 67 Old 01-05-15 Thread Starter
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I called my dealer as well. They had no details or knowledge of the recall.

They did call back and advised letters went out early and Alfa UK hadn't advised their dealer network.

Factory engineers are being flown into the UK to do the work over a 2 week period, so looks like all cars that need the upgrade will be done in one go.

No dates confirmed yet. Just hope it's sooner rather than later so we can enjoy the cars with less scary steering over the summer months!
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is your car a series 1 or series 2? when was it produced?

it seems this is only series 1 cars after checking here in Norway, but they don't seem to know much about this over here...
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So for Alfa it's business as usual? God help them to try and sell 400,000 cars per year as a future target.

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So for Alfa it's business as usual? God help them to try and sell 400,000 cars per year as a future target.
What's your point? Alfa have identified a problem and set in motion a process to sort it.
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I thought it was obvious? Shows they're still not getting things right to attract new custom.

They need to sell cars for the brand to stay a float, they can't rely on their illustrious history to sell cars of the future. The only reason the brand is still going is because it's part of Itay's legacy.
If they are still going in 2020 i'll be suprised
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is your car a series 1 or series 2? when was it produced?

it seems this is only series 1 cars after checking here in Norway, but they don't seem to know much about this over here...
I was wondering this myself as I still haven't received my recall letter. My car was built and delivered Q4/2014.

Think I'll give AR UK a call tomorrow to see what is going on.
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pretty sure you at least have a series 2, its seems that was around the beginning of last year.
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try this out

Fiat eLum - HOME
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try this out

Fiat eLum - HOME
Thanks, I put my reg in and the only meaningful information I can see is the car description:

Model: 4C 1.8 TRB 230CV 6M TCT

There was nothing else of note ... should it perhaps have mentioned the recall if I need one?
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I put my reg in and it says 'no information found' ????????

I have sent an e-mail to Dominic Wood at Alfa customer care UK and received a reply telling me to refer to owners manual for service schedule so I guess that I just got an automated reply without the e-mail ever reaching Mr. Wood in person .
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I just called Alfa Romeo UK (which always redirects to Italy), the woman I spoke to obviously didn't know anything about it as she 'couldn't find anything on the system' (Computer Says No).

I'll be getting a call back shortly.

I guess it looks more and more like it is just the early cars that are subject to recall.
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Mine is an LE so I guess that probably counts as an early car.

It's quite a dilemma as the car has run perfectly for the last year with no warning lights or problems.
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Ok, well I've just received a voicemail, there is definitely no recall on mine. Nevertheless, I've asked AR UK to call me back as I'd still like to know the details of why some 4C owners apparently need new front suspension.

If I hear more, I'll post it here.
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Originally Posted by IAMBRERA View Post
So for Alfa it's business as usual? God help them to try and sell 400,000 cars per year as a future target.
To be fair, it's not as if Alfa are the only car company ever to issue a recall. In fact, I'm sure they've had complaints in the past when they've refused to issue recalls for things which customers thought they should.

To look at it in a positive light, it sounds like they're doing it right - getting the work done by experts, organising it well, making sure the customer is looked after during the period.
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The real issue is not the recall itself, I've no problem with that, it's that the UK dealers have been given no clear directive from Alfa head office as to which cars need attention and what work is actually required. Everything is so vague at the moment and that in itself does not inspire confidence.
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^^ Have to agree with that.

My dealership had no idea what is going on, and I got the impression that they weren't going to move heaven and earth to find out (I'm being polite).

I don't think there is anyone there now who would know how to drive a 4C let alone service one, so I'm going to have to travel a few miles I think when the time does come to have it serviced.
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I called Alfa UK several times trying to get Ivan Gibson, but with no luck, so I called the Alfa4Care line yesterday to see what they could tell me.

They said there is no recall but there is an upgrade programme going on. They couldn't tell me if my car would be affected or not, and that the list was being made in Italy at the moment and owners would be notified in the next couple of weeks.

It felt like a brush off tbh, I ended up with no more info - not a definite yes or no.

I've heard more on the forums via what other owners have said. Usual story really.
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I'll be pretty angry if in the next couple of weeks I hear from AR that I do indeed need to put my car in for a recall/upgrade/whatever.

I'd like to have time to plan for it, since it sounds like there is only a two week UK window for this and my work tends to require me to be outside of the UK.
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I'll be pretty angry if in the next couple of weeks I hear from AR that I do indeed need to put my car in for a recall/upgrade/whatever.

I'd like to have time to plan for it, since it sounds like there is only a two week UK window for this and my work tends to require me to be outside of the UK.


Likewise I'm keen to find out if something is to happen so I can plan for it and fit it in. Im sure they won't expect us to fall in line with planned updates without giving us a decent amount of warning though. Here's hoping.
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le editions does not mean it is a series 1, i think series 2 is from early 2014.

At least le 499 seems to be a series 2, produced in feb 2014.
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Ok, here is some further information, based on a phone call with AR today:

- The 'Upgrade' (not Recall) is for LE cars only
- Alfa are still in the process of identifying the UK owners based on VIN
- The engineers will be over in the UK for as long as the campaign takes; a couple of months if necessary

Whether this is some or all LE cars I don't know, I got the impression that the person I was talking to had just got this information from a central source rather than knowing themselves. But at least it is a bit more than we knew yesterday.
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