Compnay that refuse to take returns?

I'm trying to deal with Raytel. They make security entry doors among other things.

I've been trying to order a new hand set from them. Only a raytel handset will work with a reytel door the only thing is they have invented over forty different handsets!

So I phone them up give them my model number of the handset and they tell me they no longer make it (surprise) and give me the model number of the replacement handset.

I go in and order it they tell me is non returnable I say that's OK because I know its wright.

When I get home I phone up to ask for the wiring diagram and they tell me this handset is one digit out! SO now I'm stuck with a £29 useless handset!

(Although he did say that the number means that I have a speaker phone and need a buzzer phone Do you think it would be possible to wire in the rest of the phone and just stick in a buzzer? Does anybody have any knowledge of this area?)

Cheers Stuart

was this purchased over the phone or internet, if so, distance selling regulations state (somewhere) that you have 7 days to return the product what-ever-the-reason

The reason being is that alot of companies now deal over the phone / Internet meaning they have not overheads on stores, so your buying something that is potentially no fit for purpose or you just dont like the colour.

So the next question is, how long have you had the part, also, they can not charge you a restocking fee (only after the 7 days)

I went into there office and bought it in person.
I bought it today.
Cheers Stuart

ahh, I'm not too sure tbh, I would of thought they would still have to give warranty though!

I'm not sure they're legally allowed to say 'no returns'.

That's why no one repairs any more Stu...Replace is the buzz word.
Wife's aunts tele a few years ago went on the blink just outside warranty....Traced fault to 1 wee silicon chip.....Arranged via a mate to phone the manufactures technical support...Is the set under warranty asked the guy...No Just out....Well If you are getting the chip make sure you get the corect software version as it will only work with the correct version......How much is it I enquired around £250 +vat....Do you want one he asked .>>>NAw says I A whole new television set is only £299 with 1 years warranty..

She bought a different brand and the other went in the skip.


REPLACE ...Is Buzz word.

Pomeo

PS Nae returns ...What a brilliant way to dispose of obsolete stock....Try selling on ebay Stu ...You may just get the wright buyer...Steve or otherwise.Just make sure youy sell it and remember...NAE RETURNS....Lord Mayor of Knightswood.

if you go to a store and buy you have no legal right to return unless faulty/not fit for purpose. (as in a bucket made of paper, not the purpose you had in mind)

as stated above, distant selling regs apply to internet, telephone etc.
also diff regs if you buy from a salesperson at your home - but when you go to them - no right of return as above.

Thank you for the replies. So its my phone to do with as I please. this means I'm going to try it adapt it to make it work! My take some bit from the old phone!

I'll keep you posted.

Cheers Stuart

Originally Posted by Pomeo

That's why no one repairs any more Stu...Replace is the buzz word.
Wife's aunts tele a few years ago went on the blink just outside warranty....Traced fault to 1 wee silicon chip.....Arranged via a mate to phone the manufactures technical support...Is the set under warranty asked the guy...No Just out....Well If you are getting the chip make sure you get the corect software version as it will only work with the correct version......How much is it I enquired around £250 +vat....Do you want one he asked .>>>NAw says I A whole new television set is only £299 with 1 years warranty..

S

Getting parts for domestic AV equipment is now incredibly hard and very expensive and almost impossible unless you have an account with the manufacturer, ie if you are a JVC dealer you will struggle to get Sony parts unless you have a mate who is a Sony dealer and is willing to order for you. This friendly approach is now disappearing as the business is so cut throat. Last repair I did like this was to a JVC DVD Recorder. The parts cost me nearly £70, diagnosis and repair about four hours, what can you charge the customer bearing in mind the cost of a brand new machine ? Take it from me - not nearly enough, you can't work on Alfa mechanic rates.

The only exceptions to this expensive parts and difficult supply chains were in the Professional Broadcast market, yes the parts are expensive ( Heads for A Sony Betacam VTR were £1000 ) but as the machine was worth £33k relatively inexpensive and easy supply chain to the owners, naturally all professional users.

Glad I retired early and got out of a no win situation.

Originally Posted by belfast bob

if you go to a store and buy you have no legal right to return unless faulty/not fit for purpose. (as in a bucket made of paper, not the purpose you had in mind)

as stated above, distant selling regs apply to internet, telephone etc.
also diff regs if you buy from a salesperson at your home - but when you go to them - no right of return as above.

Even if you've bought the item based on the store themselves telling you it's the right one, only to get homw and find it is not?

problem is that it os done over the phone, no actual evidence, unless you are able to talk to the same person you spoke to (if you got the name) and hope they remember the conversation, have a look at their terms and conditions, sometimes its on the delivery note, Invoice or website, there might be something there that could help