Sorry in advance for the lengthy rant
Late last year I traded my high mileage Alfa 159 for a low mileage Saab 93 auto (better for the traffic crawling daily commute). Buying from a main dealer, and paying extra for the privilege, I thought I would have at least 12 months worry motoring ahead………………………..
It was back and forth to the dealer 3 times for little annoyances that either should have been picked up on the 100 point check they clearly didn’t carry out (low air con, dodgy boot springs, squeaky drivers seat) or items they felt were acceptable in a 22k mile 3 year old Saab (rattling from half a dozen different panels, and really poor sound from the stereo).
These were bad enough, but when I reported a squeaking from the brakes I realised that Wilson and Co had no interest in customer safety, never mind customer service.
When they had the car in, I received a text to confirm that they had “cleaned the brakes” and “all is OK”.
I got the car back and the squeaking was still apparent (they subsequently lied, I mean told me, that they had not heard the sound on the 70 mile round trip from picking the car up and dropping it off!!!!!!!). Within a couple of days the squeaking became a scraping. I sent Emails, made phone calls and left (forceful) voicemails, eventually I got a response.
By this time the scraping was so loud I could no longer drive the car for fear of an accident.
I arranged to take the car in to a different branch the next morning and they insisted I needed to be with the car to show the mechanic the noise, which by now was so loud they could have heard it from two miles away!!!!!!
When the mechanic got in to the car and I reversed a few inches he was shocked at the level of scraping, even when the brakes were not in use.
Not surprisingly they had found there were NO brake pads left on the rear. Funny, seeing as they had taken them off to clean them just a few days earlier (another lie perhaps?
I complained of course, but the response was that I should be grateful they had sorted the brakes as it was not covered under the warranty!!!!!!!!!!!!! AND that the brakes were fine when serviced and MOT’d prior to me picking the car up (******* liars – They never carried out an MOT
Due to the issues with Saab UK, that route is not open to me
So I can only write to the various relevant bodies (Motor trade, trading standards, other manufacturers that franchise through Wilson and Co), but will no doubt be a waste of time.
Fortunately I still have my GTV for weekend fun, otherwise all the fun of driving would have disappeared in a Swedish haze!!!!