A lot of people mention of the poor service of Alfa dealers here (and especially that of the importer, ATECO) - but here's some of the quality experiences my godfather had with BMW Australia ('05? E46 325ci)...
On one occassion he had to get the car towed (something to do with no compression in certain cylinder(s)). Anyway when he eventually went to pick up the car from BMW Perth, he noticed the whole rear bumper was caved in near the centre and dropped from its usual sitting point (i.e. it was rooted). And the best thing........ wait for it......... "It was like that when it was brought in."

For liability purposes the tow truck driver had listed any exterior damage/faults prior to picking up the car, which was later presented to one of the senior service advisors at BMW. It finally transpired that they'd (BMW) apparently authorised the unloading of the car not in the usual area - later on when they went to move it, ended up reversing into a half-wall...
ALSO...
During a routine service at the same dealership in Perth, for some nonsensical reason they'd swapped the front and rear tyres around. Yes, of course this is fine on any normal car but not on a car that is (FACTORY-FITTED) with wider rear wheels/tyres!!
