Mangoletsi

Well when I'm booked in I'll let you all know I might even try to arrange a showroom visit

Looks like I'm in the minority here...

I'm a very unhappy Mangoletsi customer. I won't go into details, as I'm still hoping the nightmare will have a happy ending, but it does look as though they have sold me my last Alfa.

Well my car is booked for next week to complete the work that didn't get finished last week (rocking chair).
With my previous car a BMW the work was always completed at the first, same goes with my wife's VW.
I find it a real pain in the ar*s to keep taking a car back time after time for the same problem. Don't know if its Mango's fault or Alfa.

Originally Posted by Dave Brand

Looks like I'm in the minority here...

I'm a very unhappy Mangoletsi customer. I won't go into details, as I'm still hoping the nightmare will have a happy ending, but it does look as though they have sold me my last Alfa.

Dave who did you speak to at Mango's ?

Originally Posted by tony44

Well my car is booked for next week to complete the work that didn't get finished last week (rocking chair).
With my previous car a BMW the work was always completed at the first, same goes with my wife's VW.
I find it a real pain in the ar*s to keep taking a car back time after time for the same problem. Don't know if its Mango's fault or Alfa.

The rocking Brera seat is a know fault I'm surprised they couldn't fix it on the first visit

It's a well known fault only my car has to go back for a 4th time.

1st time 4 months ago, 1 day to diagnose problem with seat and order parts.
2nd time to change seat runners.
3rd time (last week) car in for window problem, alarm and seat, parts didn't turn up for seat, car was in for 4 days.
4th time next week to fit parts for seat, and refit door panel rattle after window fix visit 3.

You would think it would be simple, but its an Alfa.

When the Cup goes in for a service I'll make them aware of this thread Ian (Alfa Owner) Likes to start talking with dealers once we make contact so hopefully they will be able to answer some of our Queries

Originally Posted by tony44

It's a well known fault only my car has to go back for a 4th time.

1st time 4 months ago, 1 day to diagnose problem with seat and order parts.
2nd time to change seat runners.
3rd time (last week) car in for window problem, alarm and seat, parts didn't turn up for seat, car was in for 4 days.
4th time next week to fit parts for seat, and refit door panel rattle after window fix visit 3.

You would think it would be simple, but its an Alfa.

I can hardly believe it with modern manufacturing methods and quality expectations.

OK, the first few examples of Grandpa's Rocking Chair Syndrome might have taken a bit of time to investigate and resolve but not now IMO.

It seems so commonly mentioned that the perception is it occurs on most if not all Breras. Surely the plant has modified the original design by now? It is also surprising that all dealers do not seem to have a kit of parts and approved procedure for promptly correcting the fault within hours of drop off.

I mean, as a dealer, you don't have to be a genius to know how many Brera owners you have sold to and ensure you always have at least a couple of sets of corrective component kits on hand?

Or am I thinking too much like someone involved in manufacturing?

Originally Posted by 73GTVJim

I mean, as a dealer, you don't have to be a genius to know how many Brera owners you have sold to and ensure you always have at least a couple of sets of corrective component kits on hand?

Or am I thinking too much like someone involved in manufacturing?

Holding stock costs money though..

Originally Posted by Pud237

Holding stock costs money though..

Holding the wrong stock (i.e. slow-moving) costs money.

Holding the right amount of the right stock saves money. Reduces down-time, ensures no additional freight/courier charges are spent, increases flow through the process/workshop, reduces storage of larger items (cars) taking up expensive floor area...

...and in the case of Alfa avoids or reduces customer dissatisfaction by showing organisational ability, proactive management of problems and higher standards of customer care. Failure to satisfy these customers can lose them forever, detrimental impact on image and residuals....

well i'm picking up my 'new' second hand 156 SW Ti from mango on monday.....i'll let you all know how i get on....there were a few things needed sorting out on it before i part with the hard earned ......hopefully they're after a long term customer

When I bought the Cup they put in a brand new clutch and replaced all the pads and disks

It started of as just a replacement gear linkage but Craig told me he wanted it to be as good as they could get it before it left the showroom

Had to wait a few more days but it was worth it

Well I thought the alarm was fixed because it wasn't going off in the middle of the night.


Turns out it won't bl**dy arm, so thats another thing they need to look at AGAIN when the cars in later this week.

well....i picked up my sportwagon Ti yesterday and mark (the scotch one) couldn't have been more charming.......absolutely made sure i was happy, over a quarter tank of diesel, new stamp in the service book, pair of new p zeros (wasn't expecting that)......oh and an 8c commemorative diary and calendar......... courteous and professional service

Good to hear. I hope you have many happy miles in it.

What Jim said

Happy motoring

what HM said about what jim said

WHat AL said about what hm said about what Jim said...

If only Alfa UK were as good..

SImes.

Simes How you doing Bud

Originally Posted by 73GTVJim

Or am I thinking too much like someone involved in manufacturing?

Maybe you - maybe I am as well.

I worked as a production engineer in the motor industry from the mid-sixties to the late nineties. In that time I saw a total change in the attitude to quality, from the old way of just push product down the line & let the inspector find the rejects to the implementation of proper quality systems designed to get the job right first time. Sadly, in Alfa's case, I can see no real evidence of any quality system, from design right through to dealer service - they are, in terms of quality, still in the 1980s.

My attitude to Alfa right now? Love the cars, but I'm getting to the point where I'm wondering if poor quality, durability & service are too high a price to pay. I'm beginning to understand why people buy dull, boring cars!

What HM said, Jim said, Al, said, Simes said, talking of which/who, are you on the Penrith run in the Porker?

Picked up the Brera from Mango's last night and have to say they have done an excellent job of sorting out the problems.

Would have been nice to have the problems sorted 1st time but maybe that's the price you pay for not having a run of the mill mundane car.

The forecourt looks much better with the resurfacing and also it wasn't jam packed with used cars, you get the impression that the cars are more upmarket when the forcourt is not stacked to the hilt.

Hopefully I won't be seeing them until the next service.

Great news matey

Now you get to enjoy

The Cup will be in for a service in about three weeks after me hols like

Guys,

You need to invest some time with the fellas at Mangos - they are a good bunch of fellas. Paul and Mark in Service are great guys as are Craig Aspin and Mark Hutchinson in Sales.