Well everyone. I was in the market for an Alfa (initially a Brera until I saw how impractical it was) and accordingly went along to my local dealer. This is a combined Fiat/Alfa dealership and where I bought my last new car from 15 months previously and as I wished to give a local business my custom is where I went.
After being kept waiting 20 minutes we finally found the elusive salesman who when we got down to the money was offering a derisory amount (below book) for the swapper (he personally sold me) and would not budge one pound off the RRP of the 159. I must state at this point us being in the UK that RRP to me invariably means Recommended Rip-Off Price. Being absolutely disgusted with this response I left. Two days later on reading the Sunday Times I saw Jason Daw’s ‘Deal of the Week’ which was a 159 at Auto Lusso.
On checking out their web site it was obvious these were not sourced from AR UK but no matter the pricing was fabulous! I also did a Google search on them and came to this forum where I saw some of the nasty posts some had left. No don’t get me wrong, forums are a great thing but with every positive there is a negative and a forum allows people to remain anonymous and spit bile and nastiness all to frequently. As usual in life very few heap praise it is usually the negative that gets posted and this gives a one-sided story.
OK I read of two who had a problem with cars bought on Ebay from them (obviously swappers being re-cycled) a couple were banging on about warranties but when you read the real story as usual the complainers were not telling the whole story in order to put themselves in a good light. Being in business myself I also assumed that the usual envy and hate from AR Dealers was coming to the fore as I have suffered myself in businesses I have had from competitors who saw it was easy to be a nine mile sniper rather than look at what they could be doing wrong. In this case if AR Dealers were indeed posting under false colours to snipe then obviously their prices were all wrong as I found out.
OK I went ahead and two weeks later I am off down to Dunstable to collect my new 159. Ned was brilliant as DVLA did not accept my Swiftcover Insurance certificate so he registered it in my name on their address and insurance. I call that going the extra mile to seal a deal. They also gave me an excellent price for my swapper car. I was more than happy to have my photo taken with the new car and have that picture added to the fifty foot long wall with a few hundred other happy customers. Lets face it, a few hundred happy customers can’t be all wrong. A few weeks down the line and the Registration Docs are all now in my name and address and the warranty registered with AR Italy.
I cannot fault Auto Lusso or Ned. I am sure I am one of a great many that have been through their hands and are very happy with the experience. I am also sure that some of those that have a gripe maybe did not treat Auto Lusso with the right attitude which is essential in any deal or indeed life itself.
I know that some are a little wary of buying through what is essentially an Agent but I had bought a motorhome direct from Germany five years ago this way and never regretted the 9 grand I saved on the UK Dealership price for exactly the same product. Yes that is correct 9 Grand! All I can say is use the EC rules and regulations to get yourselves deals. They are there to be had you just have to look.