Totallyalfa - Why is their communication so poor?

[EauRouge]

Just wanted to get this of my chest, suppose it really should be in the rant room? Anyway, spent over one hundred and fifty pounds on tools and sent Gary an email asking if he wouldn't mind dispatching ASAP as i am without my Bella until the tools arrive.

Now over a week has passed and still no sign of the tools and no response to emails? I was aware that this is the norm with totallyalfa however, in these times you would think they would be a bit more customer focused, no telephone contact number no response to emailsNo delivery YET! and i paid over 11 pounds delivery charge. Makes me want to shop elsewhere.

[GhostyDog]

So why dont you?

[EauRouge]

Im asking myself that question Ghosty and will be instructing paypal next week if it has not arrived by then, that's another gripe also, do you take maestro/Visa? Ans: No! only paypal.

The PITA, is that i will spend the next month waiting on Paypal getting their butt in gear and by middle of May will probably have the money back in my account.

[GhostyDog]

Originally Posted by totallyalfa

95% of our products are despatched within 3 working days. 100% are despatched within 7 working days.

you have pretty good grounds to be ****ed off considering their stated delivery policy

[gotcha]

I was shopping there only once and it took 3 weeks for the goods to arrive. I guess about a week could have taken the post (to Slovakia) so it took them about 2 weeks to dispatch the goods.

[Joss]

Originally Posted by GhostyDog

So why dont you?

Because the tools he sells are actually quite good. But yes his lack of phone number is a bit ****e