Dealer Customer Service

Well given the ARUK's Head Honcho's mission is to improve Customer Service it ain't going too well IMO

I won't go back over my past experiences with my 'supplying dealer' but I thought I'd found a really good replacement for them... until these last two weeks & now I'm not so sure !!

I've been trying to and book my car into an "ARUK Flagship Dealer" ('s) Service Centre have a 9000 mile oil and filter change - yes I know the scheduled interval is 18000 - only to be informed each time I call that either "They're on the 'phone at the moment" or "They're with someone at the moment" !!

So now after two weeks of trying, an average of one 'phone call every two days, four messages (name and number type for a call back) left with main reception and an on-line 'Request A Service' form filled in and submitted later, I've heard nothing back !!

WTF is going on

Looks like AD will be getting my business instead (well they might as well do the oil/filter change at the same time as doing the upgraded front discs and pads )

It's a real shame as last time I used this particular dealer the service was second to none !!

To be fair mate it's not what you know it's who you know - want me to fix it






Chris

Dealers can be a pain Nomes - sometimes a quick e-mail will resolve the problem.

Has there been a change of management at the dealer

I think I'll have a word on Thursday evening

One of the ones that posts on here? It wouldn't hurt to give them a quick prod in public (if you know what I mean).....

Cheers,

Nigel

Oil & filter change? I think you're losing touch with your roots Nomad, jack the flamin' thing up and get your hands dirty doing it yourself!

Originally Posted by Ferryman_1957

One of the ones that posts on here?

Maybe Nigel

Originally Posted by Ferryman_1957

It wouldn't hurt to give them a quick prod in public (if you know what I mean).....

I think I may have already done that mate

Originally Posted by VO2Max

Oil & filter change? I think you're losing touch with your roots Nomad, jack the flamin' thing up and get your hands dirty doing it yourself!

But I might get Oil on my freshly done roots

...at least it won't be grey, and it might even encourage growth...

Originally Posted by VO2Max

...at least it won't be grey, and it might even encourage growth...

A good point... well made

PS the engine's at the front

'least you've still got a warranty.

My sales guy has yet to get back to me about
remedying my lack of a 3rd year guarantee.

I still find that amazing Nev. A brand new 'premium brand' car with only 2 yrs' warranty. Hang your head in shame, Alfa!

Originally Posted by VO2Max

PS the engine's at the front

Thanks for the tip dude

Originally Posted by Nev

'least you've still got a warranty.
My sales guy has yet to get back to me about
remedying my lack of a 3rd year guarantee.

Indeed... that reminds me I need to investigate getting my 3rd year transferred away from the supplying dealer !!

Originally Posted by nomad

Thanks for the tip dude

I only know this because I put a suitcase under the lid thingy at the front of my car when I went on holiday and it caught fire on the Motorway!

Originally Posted by VO2Max

I only know this because I put a suitcase under the lid thingy at the front of my car when I went on holiday and it caught fire on the Motorway!

Having met you.....





























that actually doesn't surprise me !!

...at least I can find my way to the Motorway!

Originally Posted by VO2Max

...at least I can find my way to the Motorway!

Oooo you Liar

I also found the "not picking the phone up" thing to be VERY annoying on 2 occasions when I was trying to get some work done on my Brera.
The same dealer was also guilty of doing the "I'll get someone to return your call" thing, & they don't. A call to the dealer principal; eventually got it sorted, but it shouldn't have to be dealt with by the head honcho.
AMC Chelmsford, unfortunately.
This is the biggest problem with Alfa ownership, in my opinion. The cars are fab, but the dealers don't have the same pride in their product that the owners tend to have.
Matt.