Dealer Customer Service

Go independent!

They sink or swim on reputation, so not only will you be able to book it in, but it'll be cheaper too (and probably better!)

Originally Posted by manicatel

I also found the "not picking the phone up" thing to be VERY annoying on 2 occasions when I was trying to get some work done on my Brera.
The same dealer was also guilty of doing the "I'll get someone to return your call" thing, & they don't. A call to the dealer principal; eventually got it sorted, but it shouldn't have to be dealt with by the head honcho.
AMC Chelmsford, unfortunately.
This is the biggest problem with Alfa ownership, in my opinion. The cars are fab, but the dealers don't have the same pride in their product that the owners tend to have.
Matt.

Manicatel, was this recently ? I went there at the w/e for a drive in a Spider. The sales bloke told me they had problems in the past but the service manager now is ex Porsche...which makes him good apparently. I was thinking of using them for service ?

Originally Posted by nomad

Well given the ARUK's Head Honcho's mission is to improve Customer Service it ain't going too well IMO

I won't go back over my past experiences with my 'supplying dealer' but I thought I'd found a really good replacement for them... until these last two weeks & now I'm not so sure !!

I've been trying to and book my car into an "ARUK Flagship Dealer" ('s) Service Centre have a 9000 mile oil and filter change - yes I know the scheduled interval is 18000 - only to be informed each time I call that either "They're on the 'phone at the moment" or "They're with someone at the moment" !!

So now after two weeks of trying, an average of one 'phone call every two days, four messages (name and number type for a call back) left with main reception and an on-line 'Request A Service' form filled in and submitted later, I've heard nothing back !!

WTF is going on

Looks like AD will be getting my business instead (well they might as well do the oil/filter change at the same time as doing the upgraded front discs and pads )

It's a real shame as last time I used this particular dealer the service was second to none !!

What is it with Alfa GB? They were a disorganized shower of monkeys in 1985, worse in 1996 and still crap in 2008. Do they have a death wish??

Alfa Dealers are amongst the most infuriating organisations to deal with ever. But in my experience they get there in the end.
However if they won't pick the phone up so you can book a service it's going to be tricky to get to the end.

Indeed.. but as I said previously I think I'll have a chat tonight with either the DP or the Dept. Manager during the festivites

hi Nomad..you see I leave and the service goes to pot...see you tonight though??

Originally Posted by Dubai_Matt

hi Nomad..you see I leave and the service goes to pot...see you tonight though??

This is true Matt

I was there - as was EA

I should have really jumped in on the His and Hers B&O mobiles but didn't

£450 Bargain