We wanted to post this earlier (especially as we also work) but as promised, Ian and I have been working on what we believe is the answer to the recent concerns.
We agreed and tested the following changes; today we are addressing the issues with regards to the Image & WOT lounges. We have completed some technical tests and will need to close on Tuesday 17th April (21:00 - 24:00) to implement some changes as we feel that there have been some very valid points raised about content that has been submitted to the Forum lounges by our members which, in their current locations, are blocked from normal view. This was an over sight on our part and agree that it would be honourable to return them. To further demonstrate and prove our commitment to the site and its current members, both lounges will be returned back to all members (current & future) with all restrictions removed.
Although we believe that our subscribed members didn't subscribe purely for access to these two lounges, we believe it would be only right to offer Premio/Medio members a refund should they wish, as we have effectively changed what we had originally offered. This can be done by raising a support ticket.
There has also been some heated debate about the way the AO club is operated and that it isn’t really a club. We firmly believe that if we had not charged for the club and simply changed the name from alfaowner.com to alfaowner.com Club, this would probably not have been as big an issue but at the end of the day we do need to create revenue to cover our yearly running costs and year one is obviously an important part to funding the future. We are a creative team as you can see from our surroundings and hope you believe that we have the best site strategy for growth and development. I'm sure you all appreciate we simply cannot always share our ideas and compromise the move to another level. We stand by our decision to call our online presence a club and will not be changing this because it is generally accepted that a club is an association of people united by a common interest and we believe that is what we already did and very much hope to continue to do so, bearing in mind that without subscribed members our site ideas and passion are restricted.
When we complete the maintenance to the site, we will have posted about changes that most Premio/Medio members have requested regarding their 'club plaques' etc.
We feel we have listened to your comments and hope you have understood ours. Thank you for your continuing support now or in the future.
Geoff & Ian