Thanks for the link Trouty,
I can safely say that if I had given a customer a problem, I would want to own that problem and deal with it and I know that Alfa Romeo and other AO traders already do this. The issue I suspect is that too many people try things on (not suggesting that you are as you are quite adamant) so how can they be sure they are not opening up the floodgates by helping with tyre costs, you must understand that. However, if it was something that could be proven such as a steering rack was faulty etc then I am sure that we wouldn't be talking right now. (Although it is good to talk)
I can also assure you that I would never have invited any trade or friendly partner to the AO web site if I thought it had potential to harm members or the site itself. Its important for traders to listen to members issues but listening and doing nothing is totally pointless and all parties agree there is no point in doing that, but we also accept we may not solve them all! If we have solved one issue, we have made a difference to that person, but like anything in life, we need to build on the relationships at both ends to see improvements on both sides.
AO doesn't want to and obviously cannot replace the std systems that companies have in place for reporting issues or customer service related details, however AO will always be a place where members can come to let off factual steam and also locate independant solutions but without sounding like granny telling you how to suck eggs bud, perhaps if you write in a less hot headed manner it will help aid your situation? Obviously this is just my opinion after reading some of your responses.
I hope I have helped to dampen the frustration feeling by at least a percent, however I am sure you will soon let me know