I know I've made some "negative" comments concerning the CIC in another thread recently and I will continue to critisize them if they give me the chance to do so.
But to be fair, I will also comment any positive action that I notice from their side.
Last week I took my Brera to CIC for some minor interior repairs.
Today a nice lady called me from CIC and asked me if I was happy from their service and if I had any comments from my recent visit.
Despite the fact that I complained to her about something that I didn't like, I was very pleased with that phone call.
This phone call, made me consider that the people in CIC actually care about the service that they provide and the customer satisfaction.
I hope that they will continue to collect all the feedback from their customers and use it in order to become better and better.
Actions like these are very promising and I hope that the phone calls don't stay just "phone calls"
To be honest I've never seen that from any other car dealer in Cyprus.
(I'll ask my dad if they do the same when he takes his mercedes for service)