Did Autolusso offer to examine the defects??
Ned did but this isn't my point, on the first visit, once the re-con engine was fitted, Ned himself showed me two new pinch bolts for the front lower suspension arms, stating the wrong ones had been fitted and he had now fitted the correct ones. The suspension arms(AR parts) had previously been fitted by Johhny at JJB about two months previously.
Today when I pointed this out to Johhny he was visibly upset, I practically had to convince him not to 'phone Ned there and then. Later in the day they spoke on the 'phone. When asked by Johhny about the bolts Ned denied it. 'It wasn't me'. Now if Ned had acted correctly and the wrong bolts were fitted by Johnny why would he not stand his ground and insist he was right?.
My only conclusion is obvious. There are two new bolts on the lower suspension arm. I am not at all mistaken about Ned's claim when I picked the car up. The bolts are on my invoice.
Its a 360 mile round trip to take my car to a garage who have had my car twice and both times handed it back to me with faults on it. To be fair to Ned he has been so busy when I've been there or 'phoned I wouldn't want his job. On the second visit I saw my car being worked on by a young mechanic who was being watched over by a guy in a suit, later I found he was an NVQ assessor.
Customer service/satisfaction is based on lots of factors, with a car there has to be some trust as we rely on the expertise of the specialist to keep our cars running well and safely, once that trust has gone I see no point in continuing the relationship. I am intensely disappointed that this went the way it did. I've not listed all the faults left on the car after the two visits to Autolusso just the important ones. I was lucky to spot the ones I did.