Some progress (I didn't get a reply to my email yesterday but mailed them a slightly more annoyed one today):
On the 21st of October you said that you have the amortisseurs in stock. Have you now despatched the item to me? If not when will you do this?
My payment was made 3 days ago (23rd Oct) and you confirmed it was ok and correct 2 days ago (24th Oct) so I expect them to be sent by now. Do you have a tracking number for me?
The package has been prepared for shipment and you should receive the parcel within 5 days
Not the greatest reply I think you'd agree, but fingers crossed for some time before this time next week! I've asked for the tracking number and who they're sending with and am yet to receive a reply.