Sorry but I'm with radical on this one. If it's something in depth you want to discuss, then by all means, phone and face to face are the way to go, but considering how much we all rely on email and internet these days, online customer service and marketing is significantly more important than it ever has been before.
I'm not gonna get into it in any great detail, cos me and clive will probably end up fighting
, but when you're simply enquiring as to availability for servicing and with a view to booking, then that kind of response is way out of line.
Even an email to say "Dear Mr Radical, thank you so much for your enquiry. We would be very keen to discuss your requirements, however we are currently working on a 3 day lead time at the moment. If you could please call us to discuss your requirements then we will be more than happy to accomodate you as best we can. Regards." Manners cost nothing.
I'm sure the garage owner would be livid if he knew that they were potentially losing out on hundreds of pounds because of such poor customer service. And if he doesn't care, then, quite frankly, he shouldn't be in business in my view.
Take your money elsewhere radical, somewhere that will be appreciated.