Wow guys, I didn't expect this at all. I am truly touched that you'd mention these things to me, and very very grateful. I managed to read these posts at lunch but I couldn't speak to the specialists concerned today as I've been busy non stop since 6am. Just as well really as I have a few questions about your comments...
I would have the parts that were changed inspected to see if they were done at all. I was at a specialist the other week and he had a car in that had a full belt change the week before by someone else and not one single part was changed apart from the belt...and the receipt had all parts inc tentioners, pulleys etc and there was no way they were new!
I agree with msgtv who spotted this from the start and quango, i too have paid for full cambelt change and paid for a variator change also, but! i was lucky as my variator failed very soon after and while i was with another garage the guy showed me that only the belts had been changed and there was tippex on the cam wheels!?
I had paid cash but did have a invoice for over £500 and was told by this guy to bring the car back but, i thought noway will i let him near my car again and had it done by another and now know how to do it myself.
Oh you reminded me... yes I had the variator and water pump changed also (how could I forget?? - the bill was £600+) but yeah, I can't believe these
guys I used would do that - tippex and not changing various components... would they?
I agree with msgtv, you mention it was a popular specialist, presumably an Alfa specialist? The work should be covered under warranty for at least 6 months, if not a lot more. I am sure that if you point them in the direction of this thread they will bend over backwards to rectify this if it was their fault - I can't see them wanting a whole load of bad publicity on here, if anything they are going to come out of this smelling of roses and free advertising if they get your car back on the road...
...as somebody else mentioned though, should they not sort this out, naming and shaming would be my next step and they will lose out more than you - you have nothing to lose really as you had already resigned yourself to the car being a non runner and selling it as such.
Yeah, they are a popular Alfa specialist. A quick look on their website doesn't show any sign of warranty though. Plus a 6 month one would have expired already
Just be honest and tell them it wasnt until someone mentioned it on the forum that you realised you had a claim, the only way i can see that the specialist isn't liable is if he advised you to have a new tensioner or water pump and you said no (even then he would have to prove that it was that component that caused the failure), i doubt that happened so get on the phone tomorrow, nice and friendly to begin with, then move onto saying you will take legal advice if they are not helpful (CAB is free if it gets to that level), i think you will find they want to help, nobody wants bad publicity.
Hmm, I did ask for a cambelt/variator/waterpump change as I've read enough horror stories on here... Was told that waterpump would only be changed if neccessary, so I okayed that.
Also, they did phone me to notify some other work needed doing and I okayed that too.
Is it possible I over-specified the work I wanted to be carried out? - Only doing what I told them? I assumed that since they are proper specialists, if something else needed doing they'd tell me. And actually, they did.
first off, you should have contacted the specialist on the day it happened. then get it checked over by another specialist and get a comprehensive explanation of what caused the failure. if it turned out it was caused by the specialist then it is his responsibility to take action and get it repaired. If caused by another faulty part that should have been checked during the cam belt change then it would be their responsibility.
I assume you mean the original specialist who carried out the work's responsibility... Not sure though, because it reads like its refering to another party.
Between a 6 month warranty and the above situation, it would be quite easy for them to dodge any liability whatsoever. Wouldn't it?
Finally, I assume I'd speak straight to the boss about this one?