This is the letter my uncle sent to alfa/fiat who ended up paying for 900 of the 1200 pound bill. on his 2000 2.0GTV
(I've edited the specific car/dealer details out)
hope this helps....
Mr A Giles
Head of customer Relations
266 Bath Road
Alfa GTV – 2L T.SPARK – AAAAAAA
VIN ZAR ZZZZZZZZZZZZZZZZ
Purchased from DEALER YYYYYY <DATE>
I am writing in connection with a 48000 mile service recently carried out on my car.
I was surprised and dismayed to be advised that the inner bushes on the rear lower swinging arms had shifted over time and had seriously eaten into the sub frame lugs. Such was the degree of wear, the car was declared unsafe and unfit to drive. I was informed that the lugs were in danger of snapping off, taking with them the rear suspension. Needless to say, the car remained with the garage and was eventually repaired on <DATE> after a degree of difficulty in sourcing a sub frame from Alfa. You will see from the enclosed photocopy invoice that the cost was £1189.38.
Investigation on my part with Alfa main dealers has revealed that sub frame wear is a known problem with GTVs and that a modified suspension part was introduced in 2002 to eliminate the problem.
Obviously this wear has occurred over an extended period of time and I feel particularly let down by your main dealer XXXXXXX who carried out the 36000 mile service 12 months ago. Notwithstanding the fact that they should have been looking for suspension wear in the knowledge that it was likely to be there, the condition of under body brushes form part of your schedule on all services. CCCCCCC, who serviced the car last month, have repaired 4 GTVs in the last 12 months, all having exactly the same problem.
I am holding all the relative parts at home but in the meantime I am enclosing photographs showing the wear to the lugs and the deformation of the swinging arm bushes. Whilst I have no precise way of measuring, it appears that the suspension lug is 8mm thick and the wear into it, some 3mm, ie approximately 33%. Such was the level of erosion, one lug snapped off when the swinging arm was removed. Had this happened on the road, the consequences do not bear thinking about.
As a reasonable person, it seems totally unreasonable that such a fundamental part of the car should fail at all and certainly in the time scale about which I am talking. The potential for disaster was frightening.
In view of the fact that the problem is widespread, I am looking to be reimbursed with the cost. As I mentioned earlier, all the parts are available for inspection by yourselves.
Your early response will be greatly appreciated.
Alfa V6 - the ultimate aural pleasure
Simes - the Alfaowner formerly known as Alfa156man