Re: Loving the cold weather
If you had come back to us or even hinted that you had a problem you would have got our usual response, which is bring it back we will sort it out and we would have taken the original cost off of the next invoice, that is how we work. The cost to clean the gearbox end case out was actually around £60.
Now in your heart of hearts if I had said do you want to pay £60 or £590 (as I would have included the price of the clutch) when there is a 90% chance of the £60 repair working, which it did for 6 months until more swarfe got in it, which would you have chosen?
"The cheap option is not necessarily the correct option." I totally agree I always enjoy it when people want to spend more, however I always try to do what is best for the customer and not necessarily our bottom line
Last edited by jamiealfa; 29-01-09 at 08:13.