dealers making money?

car was in today because it would intermittently not go into reverse - the dealer told me twice that i would very likely be charged £48 for the pleasure of them sorting this - they even called me to tell me this!

when they called me back to say it was fixed (gear selector issue), they said "that will be £48 please" - i said im not paying till i speak to the service manager

they called me back in 5 mins to say that they had checked with alfa re warranty claim and alfa had said bugger off! .... but they were going to waive the charge this time - bloody cheek if you ask me - car is still under 2 years old

is this a cash making stunt by the dealers do you reckon

Bl00dy Hell, Cheaky barstools, who did you take it to?

Name and shame Dan. That's sooooo cheeky!!

oh yeah - sorry guys - forgot to say - twas autoworld in chesterfield

Originally Posted by DAN55

oh yeah - sorry guys - forgot to say - twas autoworld in chesterfield

Now that surprises me, they're my local dealer and usually very good!

But that is taking the p155 as your car is still under it's two year FULL warranty.

Write a letter complaining to the dealer principal and copy Alfa UK in.

wrnix

good idea wrinx - yeah theyve been pretty good upto now - just got the feeling that they wanted their cash this time :/

Originally Posted by DAN55

is this a cash making stunt by the dealers do you reckon

Could be just trying to get paid twice?

Dan, I bought my car from Autoworld in Chesterfield, initially ok, now a pain in the backside to deal with! I normally take my car to Autoworld in Sheffield (near to work) and find them spot on. not much for their prices but the service is second to none.

Rob

I had an interesting chat with the service manager at a large VW dealership about this kind of thing. Although I had an idea what might go on, his comments clarified it.

He outlined that every time a car is brought in for warranty work, it's down to the dealer to a) use their discretion to work out whether it's a warranty item and then b) pay for the parts and labour up front themselves. Then, at at a specified interval - sometimes as long as a year he said - the "man from VW" would visit them and agree what they would reimburse the dealer for.

Apparently anything up to 25% of the work would be rejected, leaving the dealer to stump up for it. I am not defending the dealer in this case, but if that's how manufacturers routinely run things, it seems delaers might have to try and get what they can

No less annoying for us as the customer though

Originally Posted by BlueEvo2

He outlined that every time a car is brought in for warranty work, it's down to the dealer to a) use their discretion to work out whether it's a warranty item and then b) pay for the parts and labour up front themselves. Then, at at a specified interval - sometimes as long as a year he said - the "man from VW" would visit them and agree what they would reimburse the dealer for.

Might be true for VW, but I this is certainly NOT the way the Alfa Romeo aftersales organization operates regarding warranty claims.

Eric

Originally Posted by slimmeric

Might be true for VW, but I this is certainly NOT the way the Alfa Romeo aftersales organization operates regarding warranty claims.

Eric

Good to hear it Eric As I say, this was the view of one person, although to be fair he was in a position to know; it was the fifth time my Golf GTi had been in for warranty work

Do you work for Alfa? It would be interesting to hear the inside view on this, and whether it was just a dealer in this case trying to make a few quid.

Its sad and is very short-sighted of the garage as this just ruins one's confidence in the dealers concerned

Originally Posted by Relaxitscool

Dan, I bought my car from Autoworld in Chesterfield, initially ok, now a pain in the backside to deal with! I normally take my car to Autoworld in Sheffield (near to work) and find them spot on. not much for their prices but the service is second to none.

Rob

thanks Rob - might have to give the sheff one a try then